Wintel Second Line Server Support Engineer

WINTEL SECOND LINE SERVER SUPPORT ENGINEER

We are actively searching for a Wintel 2nd line server Support Engineer to support our clients Wintel server architecture and users. We are looking for 3-5 years of relevant experience in a similar function.

The engineer will be integrated in a team (Second level Support Server), part of the Operations Support/Distributed Systems division, which is in charge of the processing of all Wintel server architecture related incidents.

DESCRIPTION:

ACTING AS SECOND LINE SUPPORT FOR THE WINTEL SERVER INFRASTRUCTURE INVOLVES FOLLOWING RESPONSIBILITIES:

- Solve standard and complex incidents (remote).
- Provide feedback to the 3rd line engineering teams concerning infrastructure weakness and collaborate in finding possible improvements.
- Participating in specific projects.

EDUCATION
- Customer minded.
- Eagerness to learn.
- Good analytical and synthesis skills;
- Autonomy, commitment and perseverance.
- Ability to work in a dynamic and multi-cultural environment.
- Flexibility.
- Stress resistant.

MANDATORY TECHNICAL EXPERIENCE:

- Good overall knowledge of the IT world.
- Experience in large organisations (familiar with the ITIL processes)
- MCP certified (or job equivalent knowledge) in Windows Server 2003 & 2008.

PREFERABLE:

- Able to write technical docs for other engineer as well as for end users
- SCCM basic knowledge
- Active Directory basic knowledge
- Windows 7 knowledge
- Office 2010 knowledge
- English/French & Dutch speaking