Windows 10 Service Desk Engineer (Troubleshooting) - Amsterdam, Nether

WINDOWS 10 SERVICE DESK ENGINEER (TROUBLESHOOTING) - AMSTERDAM, NETHERLANDS

Languages:

ENGLISH only.

SKILLS AND EXPERIENCE:

Essential knowledge:

- Windows 7
- Windows 10
- Internet Explorer
- Network Troubleshooting
- Active Directory
- Windows Remote Support Tools.
- Preferred knowledge - Windows Server 2003, 2008; Networking, Active Directory, Office 365, Azure, and Citrix.
- Experience in a service desk support role (two years).
- Excellent telephone manner.
- Aware of brand values and qualities.

DESCRIPTION OF WORK:

- To ensure that all calls to the Service desk are logged and responded to within pre-set service levels.
- Identify relevant problem types and associated priorities.
- Verify information back to the customer on the call details ensuring that all the relevant information is entered into the call logging system in a clear and concise format.
- If necessary, progress calls to other departments or third parties for further investigation ensuring regular updates and working towards a prompt resolution.
- To proactively monitor all calls keeping the customer, and when necessary the TSC Management, informed at all times through to resolution.
- Undertake proactive calls to make customers aware of known issues before they have to call the Service desk.
- To play an active role within the Service desk team remaining flexible to support others during busy periods.
- Be responsible for any company property or information that may be within your care.
- Actively strive to improve technical ability by self-study, organised in-house training and attendance of external courses.

Please send your CV to Andrew/Ashini and call to discuss further.

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