Voyage Programme at the London Edition - (Rooms)

VOYAGE PROGRAMME AT THE LONDON EDITION - (ROOMS)
LONDON
EDITION is an unexpected, refreshing collection of individualized, one-of-a-kind hotels that caters to guests expecting, and in turn demanding, a unique experience - not merely a place to sleep. EDITION employees embrace our Ethos, Core Values and Ideals to bring our brand and exceptional service to life. THE LONDON EDITION The London EDITION represents authentic comfort, extraordinary style and an exceptional level of service in a uniquely individual environment. Located in the Fitzrovia neighbourhood of central London, the property brings together the integrity and character of a historic building with a simple, sophisticated design sensibility to create a seamless blend of charisma and ease. With 173 guest rooms, a vibrant restaurant, multiple bars, event spaces, and meeting rooms, the hotel offers a dynamic social hub where guests and visitors can work, relax, and experience all the benefits of a home away from home.

WHAT DO EDITION LOOK FOR?
EDITION seeks employees who can personally represent the brand. Their attitude and personal style, coupled with their passion for service delivery, will bring the brand alive for each guest. EDITION is about an attitude and the way it makes you feel rather than the way it looks. The attitude comes alive to guests via their senses. The brand is unique with its modern visual appeal, music and scent.

EDITION's ground breaking concepts give a true competitive edge, product distinction and a huge advantage over what is currently offered in the hotel industry. Ian Schrager has given creative direction and has lent his vision for concept, design and marketing with Ritz Carlton's operational expertise which exemplifies world-class service.

POSTING FOR THIS POSITION CLOSES ON FRIDAY 3RD APRIL 2015
JOB SUMMARY Responsible for supporting the Rooms operations during shift and ensuring the successful completion of daily shift requirements. Main areas of work will include Reception, Guest Experience and Housekeeping and additional support is to be provided to any of the other departments in the hotel as and when required. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow-up to inquiries and collecting and tracking problem resolution information. In addition to the above, the Graduate will rotate around various other departments in the hotel over the 18 month programme_._ Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. _EDITION is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. EDITION does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._