Virtual Channel and System Lead Associate (m/f/d)

REFERENCE NUMBER:

489159/1

MY DUTIES:

- Business Lead for the development and implementation of the unified (medical) IT systems and digital strategy in order to enhance the customer experience and facilitate improved patient outcomes
- Manage and shape medical systems and platforms to ensure the provision of a coordinated end-to-end foundation for delivering the customer strategy
- Manage virtual platforms across digital channels to deliver world-class virtual customer experiences that are part of a fully coordinated multi-channel strategy as business product owner for assigned IT systems and digital platforms
- Coordinate across other systems providers to ensure a consistent, coordinated and integrated approach to the customer and effective flow of information across multiple disparate platforms
- Canvas insights from multiple sources including technological development, customer strategy and innovative approaches from the industry and beyond in order to inform decisions on business requirements to enable the implementation of the customer engagement strategy
- Spot duplication and inefficiency and drive changes to achieve simplification and improved customer and user experience
- Create and maintain the medical digital customer and patient engagement platforms to complement and enhance in-person customer experiences
- Build and procure resources and capabilities necessary to deliver key priorities in line with the systems and digital strategy by influencing internal buyers, such as IT
- Engage regularly with other systems providers regarding resource allocation and strategic decisions to make the most of existing resources and assets
- Ensure coordination across multiple and disparate platforms to provide the customer an integrated and coordinated experience
- Drive the implementation of the systems and digital strategy in close collaboration with Customer Experience Leads and ensure it is customer-centric and fit-for-purpose to facilitate the delivery of the vision for customer engagement
- Constructively challenge internal partners and customer engagement on how systems and digital engagement can be used to enhance the customer experience and better meet their needs

MY QUALIFICATIONS:

- Experience in system and/or channel design, implementation and management, strong affinity to technology (Digital and IT)
- Proven record of leading and driving cross-functional projects
- Professional or academic qualifications in a relevant discipline
- Appropriate knowledge of agile methodologies e.g. scrum, design thinking, lean etc.
- Interpersonal and partnering skills: proven ability to work effectively and efficiently in cross-functional and matrix teams
- Leadership skills: proven ability to coach, connect, inspire
- Fluent in English (written and spoken)

MY BENEFITS:

- A very renowned company
- You will work in an international environment

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.