User Supporter

For our client in Zurich we are looking for a

2nd Level Supporter

Your responsibilities:
- 2nd Level support to business applications
- Work on Incident resolution using application knowledge
- Coordinate with business, L1, L3 and other teams for resolution
- Release & deployment coordination
- Participation in Root cause analysis for specific issues
- Participation in ITSCM activities ie supporting for BCP tests
- Develop knowledge and add to the knowledge base over a period of time working with business & L3 teams and improve the investigation of issues
- Gather knowledge of other applications and on-board the support tasks to PTG

As the ideal candidate you have the following qualifications and experience:
- Must have good troubleshooting & analytical skills
- Excellent communication skills in English and should showcase maturity in communication,
- Technical skill set: MS SQL 2008, .Net,
- Good understanding of Windows Ops ex: Task Scheduler, Services, Registry Keys
- Good attitude and behavior
- Excellent team member and mixes with the team well
- Should be able to manage pressure situations and coordinate well with end business users
- Should accept a diverse culture of the team and should be a good team player

If you are interested in this position please do not hesitate to send us your CV electronically