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User Services Administrator (f/m) Financial area Luxembourg
Eingestellt von Fox Department
Gesuchte Skills: Support, Client
Projektbeschreibung
On behalf of one of our clients, a financial institution located in Luxembourg, we are searching for external support with skills and abilities as stated below:
USER SERVICES ADMINISTRATOR (F/M) FINANCIAL AREA LUXEMBOURG
Field of activity
The mission of the IT Security Operations section is to provide secure IT environments to enable our client to support its business processes in the most efficient manner. This involves protecting data and IT systems. In particular, the section aims to ensure the confidentiality, integrity and availability of data, the availability of all essential components of the underlying IT architecture and the correct functioning of the associated IT processes.
The User Services Administrator will deal with normal BAU, creating access on IT systems (eg Windows Active Directory, internal applications), and managing credentials for our clients customer facing applications such as CreationOnline
Responsibilities
Perform user administration functions necessary to add/change user accounts within designated systems and applications, following established policies and instructions
Interact with internal users and external customers, as well as with other IT teams, to ensure the highest level of customer satisfaction is achieved
Assist the help desk and provide support to end users on a variety of issues with excellent customer service
Track each deployment and document work using ticketing system and company procedures
Maintain appropriate confidentiality regarding user changes
Maintain files and records of requests for new user accounts, changes to security, and signed/approved agreements.
Education requirement
Baccalaureat/A-level education
1-2 years of technical support experience preferred
Language
Fluency in English language
French and/or German desirable
Skills
Excellent customer services with the ability to assist users and external customers
Previous support experience is preferable
Functional knowledge of user management tools and processes, including ticketing systems
Knowledge of Microsoft Office suite and Windows operating system
Good understanding of onboarding new user (eg Active Directory)
Additional skills
Strong customer service orientation
Methodical attention to detail
Team player and ease of communication
Professional attitude
Analytical mind, skill of prioritisation
Location: Luxembourg
Basis: full-time
Please let us know if this project is of interest for you and if you are available. We are looking forward to hearing from you.
Best regards,
Fox Department
VTS Consulting GmbH
Fox Department
USER SERVICES ADMINISTRATOR (F/M) FINANCIAL AREA LUXEMBOURG
Field of activity
The mission of the IT Security Operations section is to provide secure IT environments to enable our client to support its business processes in the most efficient manner. This involves protecting data and IT systems. In particular, the section aims to ensure the confidentiality, integrity and availability of data, the availability of all essential components of the underlying IT architecture and the correct functioning of the associated IT processes.
The User Services Administrator will deal with normal BAU, creating access on IT systems (eg Windows Active Directory, internal applications), and managing credentials for our clients customer facing applications such as CreationOnline
Responsibilities
Perform user administration functions necessary to add/change user accounts within designated systems and applications, following established policies and instructions
Interact with internal users and external customers, as well as with other IT teams, to ensure the highest level of customer satisfaction is achieved
Assist the help desk and provide support to end users on a variety of issues with excellent customer service
Track each deployment and document work using ticketing system and company procedures
Maintain appropriate confidentiality regarding user changes
Maintain files and records of requests for new user accounts, changes to security, and signed/approved agreements.
Education requirement
Baccalaureat/A-level education
1-2 years of technical support experience preferred
Language
Fluency in English language
French and/or German desirable
Skills
Excellent customer services with the ability to assist users and external customers
Previous support experience is preferable
Functional knowledge of user management tools and processes, including ticketing systems
Knowledge of Microsoft Office suite and Windows operating system
Good understanding of onboarding new user (eg Active Directory)
Additional skills
Strong customer service orientation
Methodical attention to detail
Team player and ease of communication
Professional attitude
Analytical mind, skill of prioritisation
Location: Luxembourg
Basis: full-time
Please let us know if this project is of interest for you and if you are available. We are looking forward to hearing from you.
Best regards,
Fox Department
VTS Consulting GmbH
Fox Department
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges