Translations Oversight Manager

The Translations Oversight Manager (TOM) manages the workflow, tracking and oversight of labeling text prepared by Hub Labeling Managers (HLMs), to worldwide translations Vendor(s). The TOMs work across sites and countries to ensure translated labeling is delivered according to pre-agreed schedules and to service level agreements. The TOM role liaises closely with Vendors and Client Medical Functional Lines, including WSRO Operational Excellence and WSRO Procurement, to gain intimate knowledge of Vendor capabilities and capacities. The TOM is also involved in ongoing assessment of Vendor operational performance so that workflow can be proactively managed and Vendor selection changed to meet business needs.
May lead or contribute to continuous improvement teams to implement changes to comply with labeling translation submission requirements, or improved systems to manage translations.

Primary Responsibilities

Ensures that all labeling translations jobs initiated by the HLMs have been picked up by the designated Labeling Translations Vendors and that the resulting translations are delivered back to the HLMs on time
Monitor internal tracking systems to ensure that the status of every labeling translation is visible and overseen through to completion and entered into the correct location in the Client document management system.
Proactively manage Vendors as due dates get nearer so that potential delays can be eliminated
Ensure that Vendors adhere to Service Level Agreements on turnaround time and quality, and liaise with Vendors to ensure that internal Vendor metrics are provided to Client on an agreed schedule and on request
Ensure that every country and labeling document has an up to date default Vendor listed in the Client document management system so that jobs can be routed efficiently to them by the HLM
Make changes to default Vendor lists in response to operational performance metrics, and liaise with WSRO Operational Excellence to initiate changes to contracts, as appropriate
Oversight of total vendor translations volumes, capabilities and remaining capacity, so that work can be managed most effectively at times of peak demand
Assess internally gathered metrics on vendor performance and work collaboratively with Medical Documentation and Labeling, Client Country Offices, and Submissions colleagues to highlight issues of concern to appropriate stakeholders.
Work with other translation coordinators to ensure all product activity adequately covered for HLMs worldwide
Trouble shoot vendor issues as required
Ensures that the work climate/culture within the team exemplifies the Client Values and "One Voice"

Job Knowledge, Skills and Experience:
Technical Skill Requirements

Documentum based eDocument management systems (e.g GDMS) and file transfer tools such as PACT
Knowledge of word, excel, and project management tools
Knowledge of document content shells (eg PREDICT)

Resources Managed (budget and FTEs)

No direct reports as this role is an individual contributor.
May have contract staff reporting to the role at the manager level.
No direct budget/cost center management responsibility

Qualifications

Project management/planning experience is essential
B.S./B.Sc in Pharmacy, Life Sciences or language required or at least 3 years demonstrable direct experience required
Multi-lingual skills, highly desirable
Experience working remotely and with multiple stakeholders in various markets
Attention to detail; ability to work with accuracy; adaptable to changing priorities
Ability to multi-task in a fast-moving environment while meeting strict delivery timelines
Acts Decisively: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; Able to make a quick decision; Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; Sought out by others for advice and solutions
Seizes Accountability: Will stand up and be counted; Doesn't shirk personal responsibility; Can be counted on when times are tough; Willing to be the only champion for an idea or position; Is comfortable working alone on a tough assignment; Can be counted on to exceed goals successfully; Is constantly and consistently one of the top performers; Very bottom-line oriented; Steadfastly pushes self and others for results
Commits to One Client: Communicates a compelling and inspired vision or sense of core purpose; Talks beyond today; Talks about possibilities; Is optimistic; Creates mileposts and symbols to rally support behind the vision; Makes the vision sharable by everyone; Is aligned with the culture, values and mission; Can inspire and motivate entire units or organizations; Operates with the mission and values in mind; Encourages others to act in a manner aligned with organizational culture, values and mission
Change Agile: Can effectively cope with change; Can shift gears comfortably; Can decide and act without having the total picture; Isn't upset when things are up in the air; Doesn't have to finish things before moving on; Can comfortably handle risk and uncertainty; Good at figuring out the processes necessary to get things done; Knows how to organize people and activities; Understands how to separate and combine tasks into efficient work flow
Peer Relationships: Can quickly find common ground and solve problems for the good of all; Can represent his/her own interests and yet be fair to other groups; Can solve problems with peers with a minimum of noise; Is seen as a team player and is cooperative; Easily gains trust and support of peers; Encourages collaboration; Can be candid with peers

Technical/Functional Competencies

Technology: Experience with Document Management, regulatory milestone tracking & reporting tools
Project Management skills: Mastery of processes, tools and techniques for planning and monitoring projects to established deadlines. Familiarity with pharmaceutical organizational structures, systems, and culture.
Vendor Management: Demonstrated experience of managing vendors in a regulatory environment
Analytical skills: Ability to interpret metrics on operational performance, identify trends and possible root causes
Team and Matrix structure: Accepts and champions worki