Tier II Desktop Support

Yoh has a full time contract opportunity for a TIER II DESKTOP SUPPORT TECHNICIAN to join our client in Evansville, IN.

Job Responsibilities:

- Provides hands-on and remote hardware, software and infrastructure technical support.
- Responds to problem resolution requests as specified by the priority definitions within Service Level Agreements.
- Utilizes troubleshooting skills to facilitate problem resolution.
- Keeps assigned Enterprise Help Desk Remedy data is updated.
- Appropriately verifies the need for Workstation hardware maintenance.
- Serves as the Local IT for the deployment of IT products, services and applications.
- Implements deployment plans associated with application and equipment roll-outs and upgrades.
- Incumbents must have a broad understanding of the design and functionality of a wide range of workstations and peripheral equipment.
- Incumbents must have knowledge of and be able to resole complex technical and functional problems with a variety of unique business products and applications.
- Project management skills and the ability to facilitate the alignment and integration of technology and business plans are required.
- Demonstrated strong analytical and communication skills.
- Ability to work effectively with customers, IT management and teammates. Contract Length: minimum of six (6) months.

JOB QUALIFICATIONS:

- Four (4) year degree in Computer Science, Engineering, or equivalent work experience but must have high school diploma.
- Three to five (3 - 5) years of desktop experience is required:
- Windows, MS Office, email, etc.
- Hardware: Lenovo-Dell-HP Workstations and HP Printers.
- Ability to install Workstation hardware and Operating Systems.
- troubleshooting, isolation and problem solving skills.
- Ability to perform client data backups and restores.
- Ability to handle administrative tasks.
- Ability to use a Problem Tracking Tool.
- Asset Inventory tracking knowledge.

DISCOVER ALL THAT'S POSSIBLE WITH YOH APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry. 

Yoh, a Day and Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_W2J2WBRINDY

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Branch: IT & Telecom