Temporary Customer Service Representative

TNT Express, Lount, Customer Service Representative, Temporary until 31 December 2013, 20 hours, various shifts, Salary 17,689 per annum pro rata

Every year our teams move up to 150 million items through our network. Having the largest individual share of the national market, one of the strongest reputations for customer service and employing over 10,000 people in the UK makes TNT an exciting organisation. If you are interested in a company that invests heavily in their employees then TNT could be for you; as strong advocates of the Investors in People standard we take the responsibility of developing our employees seriously.

Our Contact Centre at Lount requires temporary full time Customer Services Representatives to join their team to support TNT through one it's busiest periods. The role will cover various shifts between the hours of 08:00 and 20:00 Monday to Friday and occasionally 08:00 and 18:00 Saturdays and Bank Holidays. The contract will run until 31 st December 2013.

As a Customer Service Representative with TNT, you will provide an exceptional customer experience, handling both inbound and outbound calls and dealing with shipment tracking queries in a proactive manner. You will be working in a high volume environment, driving to hit and exceed your targets.

You will also need to deal with a varied group of stakeholders across the business ensuring the highest levels of professionalism at all times.

Candidates will be self-motivated and driven to deliver excellence in customer service and thrive on the buzz of a call centre environment. Excellent communication skills are a must as well as previous experience in a customer contact role . We will need you to have worked with PC systems and have a proven track record of achieving targets.

Successful candidates will need to be available to start w/c 14 October 2013.

In return for your hard work and commitment, we'll give you all the rewards and recognition you deserve, along with access to the training required to develop you in this role.

Our corporate culture has long been characterised by a strong, robust 'can do' attitude and spirit, exemplified by our "Sure we can" mantra means employees always do their best to solve problems, carry out their daily tasks and respond to customers needs. We have impeccable environmental credentials and have been once again accredited with the Carbon Trust Standard in 2012 and are one of the industry leaders in the Dow Jones Sustainability Index. In the UK, we have to date, won an unprecedented 31 Motor Transport Awards in the past 24 years - the 'Oscars' of the UK transportation industry.