Technical Writer (Infrastructure) (m/f)

REFERENCE NUMBER:

403236/19

MY DUTIES:

-Develop comprehensive documentation that meets organizational standards
-Obtain a deep understanding of products and services to translate complex product information into simple, polished and engaging content
-Write user-friendly content that meets the needs of the product teams, turning insights language that sets the users up for success
-Develop and maintain the developer portal of appropriate reference materials
-Author, review and finalize policies and Procedures in area of incident management, request management
-Research, outline, write and edit new and existing content, working closely with various teams to understand project requirements
-Independently gather information from subject matter experts to develop, organize and write procedure manuals, technical specifications, and process documentation
-Work with development and support leads to identify all documentation repositories, revise and edit and determine the best solution for data compilation and centralized storage

MY QUALIFICATIONS:

-Experience with the diagnostics and pharmaceutical industry or other highly regulated industries like finance or insurance is seen as advantageous
-Profound industry experience as an effective technical writer
-Previous experience writing documentation and procedural materials for multiple audiences
-Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content as well as a firm understanding of the systems development life cycle (SDLC)
-Previous software development experience and experience using XML tools to create documentation
-Experience with markdown markup language and understanding and creation of UML diagrams
-Experience in documenting APIs and experience in building/working on a developer’s portal

MY BENEFITS:

-International pharmaceutical company
-Great working atmosphere

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Nora Holstad Berge

Reference number
403236/19

Contact
E-Mail: [email protected]