Technical Writer

JOB ROLE: TECHNICAL WRITER-ITIL
JOB TYPE: CONTRACT
JOB LOCATION: PRAGUE, CZ

Looking for Level II/III Technical/Process Writer specialized/experienced in creating/developing documentation for IT Infrastructure Implementation/Transformation and/or IT Process/Service Management Implementation/Optimization.

THE RESPONSIBILITIES/REQUIRED SKILLS ARE AS FOLLOWS:

- Key: Technical writer with experience in ITILv3 best practice. Must have the ability to create, assimilate, and convey technical material in a concise and effective manner.
- Create and develop documentation as per the projects requirements.
- Assist in planning, creating and developing various manuals, procedure, training materials, instruction guides and other technical documentations.
- Participate in IT infrastructure/process/service design meetings with relevant SMEs (Subject Matter Experts).
- Gather all relevant IT infrastructure/process/service and support information from relevant SMEs.
- Incorporate all information into required IT infrastructure/process/service definition documents, support policies, work instructions, user documents, training guides, and other relevant documents.
- Assimilate knowledge during discovery and collaborate with senior management to assess current IT infrastructure/processes/services and define/document improvements in line with ITIL v3 standard.
- Assist in identification of discrepancies/gaps in current IT infrastructure/processes/services and deliverables.
- Review and edit technical writing by other team members to maintain clarity, consistency, and quality.
- Deliver final versions of the materials and submit to document control for release.
- Maintain project and task plans and assignments.
- Adhere to all departmental policies, procedures, standards, and document templates where applicable.

REQUIRED SKILLS ARE AS FOLLOWS:

- Excellent technical documentation skills.
- Strong experience in writing technical documentation for IT infrastructure and process/service management.
- Experience in ITILv3 best practice required.
- Experience with MS Office Tools, MS SharePoint and MS Project.
- Pharma experience together with a good understanding of processes/organization etc. is a true asset.
- Good understanding of GxP and 21CFR part 11 requirements, preferably in Pharma Industry.