Technical Support Engineer/Windows 10/SCCM/3rd Line

TECHNICAL SUPPORT ENGINEER/WINDOWS 10/SCCM/3RD LINE/POWERSHELL/ENDPOINT PROTECTION/OFFICE 365

OUR DEPARTMENT

Windows & Hardware is a part of Workplace Services EU - Workplace Operations. The team provides desktop and client services. The goal of the team is to provide solutions that meet the customer demand in 2nd and 3rd line IT support, focused on the Windows OS and Hardware. We provide this support to all Workplaces in the Netherlands and the rest of Europe.

Windows 10 migration

Currently we started to migrated all 40.000 workplaces to Windows 10, the main task for this job will be focussed on this project.
You will manage the incident flow, on OS level, UEV, login scripts, drivers etc. due to the migration.

YOUR PROFILE

Knowledge and required experience:

. HBO with 5-10 years of experience in a similar sized complex infrastructure environment
. Knowledge and experience with SCRUM, Agile, Lean
. You are resourceful, flexible, analytically strong and when needed, critical
. Excellent communication skills both verbal and written
. High proficiency in speaking, reading and writing English
. Skills for Scripting
. Service minded
. Good understanding of solving incidents and finding solutions

TECHNICAL EXPERIENCE

. Administrator knowledge on Windows 10
. Microsoft Windows as a Service
. Experience with SCCM CB
. Knowledge of MS Office 2016, Office365 and applications/plugins
. Endpoint Protection

Regrettably due to the sheer number of responses we receive it may not be possible to respond to all applicants. If you do not receive a response within 3-5 working days then please assume you have been unsuccessful on this occasion.