Technical Support Engineer Lifecycle Management Solutions

Technical Support Engineer Lifecycle Management solutions

Workplace: Amsterdam, Netherlands
Knowledge of French, German (or other languages)

The engineer will be responsible for troubleshooting customer issues with my end Client, in particular the CLM Solutions 2 and will need a strong ability to diagnose and troubleshoot complex cutting edge systems and technical configuration in an English speaking environment.

Primary responsibilities will include:
Providing day-to-day customer contact and actively seeking and documenting resolution to customer
problems with designated products and service lines;
Investigating, diagnosing and analysing technical problems reported by customers;
Interfacing with internal technical and customer service personnel;
Tracking open incidents and driving towards timely resolution based on goals and follow-up with customers;
Working with development engineers to diagnose problems and identify corrective actions for customers;
Reviewing and updating knowledge base and technical support documentation to reflect current technical information on product.

Graduated in Computing Science/technical studies;
Good spoken and written English;
Good communication skills;
Skills in Java/C++, C# or .NET programming skills;
Knowledge of object-oriented design;
Computer network basics;
Database basics;
Working knowledge of source control systems;
Problem-solving abilities;

Nice to have:
Working knowledge of Eclipse;
Working knowledge of application Servers (Tomcat, WebSphere);
Knowledge of French, German or other languages.

Templeton are pleased to have been listed in the 2012 Recruiter magazine Fast 50, a ranking of the 50 fastest growing recruitment companies in the UK based on audited figures in Companies House. We were placed 1st out of pure IT Recruitment companies and wish to thank you for contributing to our past, current and future success.