Technical Support Engineer (French, German or Other Language)

Primary responsibilities will include:
Providing day-to-day customer contact and actively seeking and documenting resolution
to customer problems with designated products and service lines;
Investigating, diagnosing and analysing technical problems reported by customers;
Interfacing with internal technical and customer service personnel;
Tracking open incidents and driving towards timely resolution based on goals and
follow-up with customers;
Working with development engineers to diagnose problems and identify corrective
actions for customers;
Reviewing and updating knowledge base and technical support documentation to reflect
current technical  information on product.

Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice