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Technical Support Engineer (Daily rate)
Eingestellt von Greythorn
Gesuchte Skills: Support, Engineer
Projektbeschreibung
Company Description:
A technology solutions company based in south Dublin are currently looking to hire a technical Support Engineer
JOB DESCRIPTION:
The successful candidate will have the opportunity to use his/her technical systems knowledge for the resolution of customer queries, managing each query through to resolution. You will answer telephone calls/respond to e-mail requests to the Service Desk in a consistent and professional manner. You must log all incidents and requests on the Call Logging System and provide the customer with a call reference number. You must ensure that the quality of information then entered into the service management system is of an exceptionally high quality and accuracy. You will be working within a team of five field engineers and you will be responsible for the allocation of support calls to those engineers where the calls require an onsite visit. Minimum Experience Required: 2-3 years relevant experience
GENERAL SKILLS REQUIRED:
- Excellent Problem Solving & Analytical Ability
- Ability to Work on Own Initiative
- Excellent Organizational and Administration Skills
- Highly Motivated
- Ability to Respond Quickly in a Dynamic Environment
- Ability to Follow Through Tasks to Completeness
- Strong Customer Service Skills
- Excellent Attention to Detail
- Good Geographical Knowledge of Ireland
- Strong Written and Verbal Communicator
TECHNICAL SKILLS REQUIRED:
- Windows Server 2003/2008/2012
- Windows XP/Vista/7/8
- MS Office
- TCP/IP Networks
- Routing
- Firewalls/VPN
- Troubleshoot desktop, network, printer faults
Desired, But Not Essential Skills
- Linux CLI experience, clearing print jobs etc..
- Technical Industry Certifications eg MCSE
A technology solutions company based in south Dublin are currently looking to hire a technical Support Engineer
JOB DESCRIPTION:
The successful candidate will have the opportunity to use his/her technical systems knowledge for the resolution of customer queries, managing each query through to resolution. You will answer telephone calls/respond to e-mail requests to the Service Desk in a consistent and professional manner. You must log all incidents and requests on the Call Logging System and provide the customer with a call reference number. You must ensure that the quality of information then entered into the service management system is of an exceptionally high quality and accuracy. You will be working within a team of five field engineers and you will be responsible for the allocation of support calls to those engineers where the calls require an onsite visit. Minimum Experience Required: 2-3 years relevant experience
GENERAL SKILLS REQUIRED:
- Excellent Problem Solving & Analytical Ability
- Ability to Work on Own Initiative
- Excellent Organizational and Administration Skills
- Highly Motivated
- Ability to Respond Quickly in a Dynamic Environment
- Ability to Follow Through Tasks to Completeness
- Strong Customer Service Skills
- Excellent Attention to Detail
- Good Geographical Knowledge of Ireland
- Strong Written and Verbal Communicator
TECHNICAL SKILLS REQUIRED:
- Windows Server 2003/2008/2012
- Windows XP/Vista/7/8
- MS Office
- TCP/IP Networks
- Routing
- Firewalls/VPN
- Troubleshoot desktop, network, printer faults
Desired, But Not Essential Skills
- Linux CLI experience, clearing print jobs etc..
- Technical Industry Certifications eg MCSE
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges