Technical Support Engineer

Yoh has a contract opportunity for a TECHNICAL SUPPORT ENGINEER to join our client in Overland Park, KS.

JOB RESPONSIBILITIES:

- Responsible for providing advanced technical support; solving complicated technical issues associated with daily system administration, operations, repair and surveillance for multiple national platforms including SMS and MMS.
- Coordinate and perform upgrades to the application and operating system of support platforms.
- Work with IT provisioning, Network Development and Client Applications teams on complex issues.
- Diagnoses mechanical, hardware, software and systems failures, using established procedures.
- Solving problems may involve collaboration with multiple vendors.
- Manage the vendor for root cause analysis and irreversible corrective action.
- Become a subject matter expert on most aspects of the supported platforms.
- Participate in lab and project work as new functionality and services are added to the platforms.
- Ensure quality document content (Method of Procedures (MOP), job aids, and process improvements) to increase network availability and reduce mean-time-to-restore (MTTR).
- The selected candidate will provide highest tier technical support and leadership for multiple national platforms, supporting Servers running Linux Redhat, UNIX, Open VMS and various network appliances.
- The selected candidate will also participate in an on-call rotation in addition to their normal job functions.

JOB QUALIFICATIONS:

- The candidate should have three to five (3 - 5) years of system administration and/or network administration experience as well as proven leadership capabilities.
- Candidates must demonstrate strong Linux, UNIX and networking skills, the desire and ability to rapidly learn new technologies and the ability to effectively manage issues to resolution.
- Candidates will also demonstrate the ability to prioritize issues, deal with multiple competing priorities, and remain focused in a fast paced work environment.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Fred Hill

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry.

Yoh, a Day and Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_W2J2WBRKSC

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Branch: IT & Telecom