Technical Support Engineer

Are you PASSIONATE about driving customer success? Interested in learning about technologies that drive MASSIVE E-COMMERCE BUSINESS? Do you thrive in a DYNAMIC, FAST-PACED ENVIRONMENT? Do you love explaining new technologies to your friends and family?

Our client operates retail websites in seven countries, offering products in 42+ categories worldwide, and they still like to work hard, have fun and make history! This brand has become synonymous with a superior level of convenience, selection, low prices, and customer service.

The client's E-commerce platform services are highly available, mission critical services, handling a very large number of transactions and having a direct impact on the seller and customer experience. If you are excited about the opportunity to learn and work on large scale distributed systems, passionate about troubleshooting and solving complex problems, consider the opportunities contact us right away about this excellent contract offering.

RESPONSIBILITIES

As a Support Engineer on the E-commerce platform team, you'll represent the client as you manage and resolve technical inquiries from customers that need assistance using services to sell and buy on client websites worldwide. You'll also work directly with engineers to ensure that customer issues are resolved as expediently as possible. As a key team member you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering teams to eliminate them. The position requires a combination of strong troubleshooting, technical and communication skills and may involve small software development work. This position requires no weekend support.

QUALIFICATIONS

- 5+ years of experience in support or development of distributed systems
- Sharp troubleshooting and analytical abilities, proven design skills, excellent communication skills
- Strong sense of ownership, urgency, and drive
- Strong knowledge of CS fundamentals including: data structures, algorithms
- Bachelor's Degree in Computer Science, Math or related field
- HTML, JavaScript, Java or C++, SQL experience a plus
- Track record of troubleshooting, simplifying, operational excellence and a focus on automation preferred

This contract position is expected to be six months in duration.