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Technical Support/Desktop Support
Eingestellt von Systel Inc
Gesuchte Skills: Support
Projektbeschreibung
Hope that you are doing great
Please go through following position and let me know if you are interested
Title: Technical Support/Desktop Support
Location: Cary, NC
Duration: FTE
KEY ROLES AND RESPONSIBILITIES
- Responsible for handling inbound calls of SFDC Premier Customers
- To determine the priority of SFDC customers based on severity of the issue and transfer/escalate the customer to appropriate queue.
- Handling and solving elementary Customer technical problems related to the product
- Follow escalation procedures for issues uncontrollable at Triage desk level.
- You pay attention to detail and have the time management skills to follow up on customer's information and support requests.
- Adherence to process to ensure high quality and customer service
QUALIFICATION
- Technical Graduate/Diploma
SKILLS
- You understand software applications and how database, networking and CRM work.
- Sound knowledge in MS - Office.
- Sound knowledge in Inbound ( Voice ) customer service.
IF YOU ARE INTERESTED IN THIS POSITION PLEASE RESPOND TO ME WITH YOUR RESUME WITH FOLLOWING DETAILS
- Full name:
- Visa status:
- Contact number:
- Best time to reach:
- Current location:
- Best rate (per hr on w2):
WARM REGARDS,
UMAKANTH
SR. RESOURCE SPECIALIST
SYSTEL INC - ATLANTA, GA
Projektdetails
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Einsatzort:
Cary, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges