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Technical Support Analyst
Eingestellt von Gazelle Global Consulting
Gesuchte Skills: Support, Client, Wan, Lan
Projektbeschreibung
Gazelle Global Consulting is looking for a Technical support Analyst Level 2 minimum.
This Full time contract is based in Sint-Truiden for 80% and Brussels for 20% for a 3 months contract to work as a freelancer. This is an urgent position. You have to speak Dutch, English and French. Pay rate depend on your profile.
ESSENTIAL FUNCTIONS
* Supporting Incident and Request management submitted through the incident management system as per the service level objectives.
* Support procurement, Installation, configuration and support end user devices like Laptops, Desktops, Workstations and mobile devices through staging or manual deployment of standard
* Support Enterprise IT teams in additional troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendor.
* Responsible for the on-site Computer Room, Racks, Cabling and Data rooms maintenance.
* Support Vendor Service Management activities partnering with VMO and following escalation processes.
* Reporting issues through service desk tools and follow up through enterprise team and or vendors for critical and high issues tracking and escalating till closure.
* Manage and Maintain Asset Register through tools and conduct random physical audit.
* Support Refresh Program, Propose and seek approvals. Follow Asset Retiring Process.
* Support in planning and setting up new/expansion/renovation of IT Infrastructure
* Maintaining and loading backup tapes as per backup policy and direction from Global Data Preservation team and support restoration of data as per requests.
* Reporting time (efforts), Tracking vendor resources time in time reporting tools
Required Skills
Ability to work independently in a Matrix organization
Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows 7, MS Office, IBM Lotus Notes, Symantec Antivirus, PcAnywhere, SAP Client and other Client side Software installation, Polycon Audio/Video Conference, HP Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters
Basic Knowledge on troubleshooting of Windows Server 2003use accurate logic in analyses
Qualifications
Bachelor's degree in Computer Science
Minimum 2 years' experience working in an IT operations/service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and/or manufacturing industries is a plus)
Certificate (Mandatory 1 or more): ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop/Printer certified highly preferred.
This Full time contract is based in Sint-Truiden for 80% and Brussels for 20% for a 3 months contract to work as a freelancer. This is an urgent position. You have to speak Dutch, English and French. Pay rate depend on your profile.
ESSENTIAL FUNCTIONS
* Supporting Incident and Request management submitted through the incident management system as per the service level objectives.
* Support procurement, Installation, configuration and support end user devices like Laptops, Desktops, Workstations and mobile devices through staging or manual deployment of standard
* Support Enterprise IT teams in additional troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendor.
* Responsible for the on-site Computer Room, Racks, Cabling and Data rooms maintenance.
* Support Vendor Service Management activities partnering with VMO and following escalation processes.
* Reporting issues through service desk tools and follow up through enterprise team and or vendors for critical and high issues tracking and escalating till closure.
* Manage and Maintain Asset Register through tools and conduct random physical audit.
* Support Refresh Program, Propose and seek approvals. Follow Asset Retiring Process.
* Support in planning and setting up new/expansion/renovation of IT Infrastructure
* Maintaining and loading backup tapes as per backup policy and direction from Global Data Preservation team and support restoration of data as per requests.
* Reporting time (efforts), Tracking vendor resources time in time reporting tools
Required Skills
Ability to work independently in a Matrix organization
Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows 7, MS Office, IBM Lotus Notes, Symantec Antivirus, PcAnywhere, SAP Client and other Client side Software installation, Polycon Audio/Video Conference, HP Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters
Basic Knowledge on troubleshooting of Windows Server 2003use accurate logic in analyses
Qualifications
Bachelor's degree in Computer Science
Minimum 2 years' experience working in an IT operations/service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and/or manufacturing industries is a plus)
Certificate (Mandatory 1 or more): ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop/Printer certified highly preferred.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges