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Technical Support Analyst
Eingestellt von Gazelle Global Consulting
Gesuchte Skills: Support, Client, Wan, Lan
Projektbeschreibung
TECHNICAL SUPPORT ANALYST
One of my clients in Belgium, St. Truiden is Urgently looking a Technical Support Analyst The Technical Service Support Specialist (Analyst - Level 2) will be responsible for providing, IT Infrastructure support on-site and remotely (solving second level Incident, Problem and request management), maintenance (Change, Asset Management and Patching) and support Project Delivery, partnering with Global IT team and external service providers, utilizing tools and following IT Standards and Procedures.
ESSENTIAL FUNCTIONS
- Supporting Incident and Request management submitted through the incident management system as per the service level objectives.
- Support procurement, Installation, configuration and support end user devices like Laptops, Desktops, Workstations and mobile devices through staging or manual deployment of standard
- Support Enterprise IT teams in additional troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendor.
- Responsible for the on-site Computer Room, Racks, Cabling and Data rooms maintenance.
- Support Vendor Service Management activities partnering with VMO and following escalation processes.
- Reporting issues through service desk tools and follow up through enterprise team and or vendors for critical and high issues tracking and escalating till closure.
- Manage and Maintain Asset Register through tools and conduct random physical audit.
- Support Refresh Program, Propose and seek approvals. Follow Asset Retiring Process.
- Support in planning and setting up new/expansion/renovation of IT Infrastructure
- Maintaining and loading backup tapes as per backup policy and direction from Global Data Preservation team and support restoration of data as per requests.
- Reporting time (efforts), Tracking vendor resources time in time reporting tools
REQUIRED SKILLS
- Ability to work independently in a Matrix organization
- Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows 7, MS Office, IBM Lotus Notes, Symantec Antivirus, PcAnywhere, SAP Client and other Client side Software installation, Polycon Audio/Video Conference, HP Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters
- Basic Knowledge on troubleshooting of Windows Server 2003use accurate logic in analyses
QUALIFICATIONS
- Bachelor's degree in Computer Science
- Minimum 2 years' experience working in an IT operations/service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and/or manufacturing industries is a plus)
- Certificate (Mandatory 1 or more): ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop/Printer certified highly preferred.
PLEASE NOTE!
THERE WILL BE 80% WORK IN ST-TRUIDEN AND 20% IN BRUSSELS.
One of my clients in Belgium, St. Truiden is Urgently looking a Technical Support Analyst The Technical Service Support Specialist (Analyst - Level 2) will be responsible for providing, IT Infrastructure support on-site and remotely (solving second level Incident, Problem and request management), maintenance (Change, Asset Management and Patching) and support Project Delivery, partnering with Global IT team and external service providers, utilizing tools and following IT Standards and Procedures.
ESSENTIAL FUNCTIONS
- Supporting Incident and Request management submitted through the incident management system as per the service level objectives.
- Support procurement, Installation, configuration and support end user devices like Laptops, Desktops, Workstations and mobile devices through staging or manual deployment of standard
- Support Enterprise IT teams in additional troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendor.
- Responsible for the on-site Computer Room, Racks, Cabling and Data rooms maintenance.
- Support Vendor Service Management activities partnering with VMO and following escalation processes.
- Reporting issues through service desk tools and follow up through enterprise team and or vendors for critical and high issues tracking and escalating till closure.
- Manage and Maintain Asset Register through tools and conduct random physical audit.
- Support Refresh Program, Propose and seek approvals. Follow Asset Retiring Process.
- Support in planning and setting up new/expansion/renovation of IT Infrastructure
- Maintaining and loading backup tapes as per backup policy and direction from Global Data Preservation team and support restoration of data as per requests.
- Reporting time (efforts), Tracking vendor resources time in time reporting tools
REQUIRED SKILLS
- Ability to work independently in a Matrix organization
- Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows 7, MS Office, IBM Lotus Notes, Symantec Antivirus, PcAnywhere, SAP Client and other Client side Software installation, Polycon Audio/Video Conference, HP Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters
- Basic Knowledge on troubleshooting of Windows Server 2003use accurate logic in analyses
QUALIFICATIONS
- Bachelor's degree in Computer Science
- Minimum 2 years' experience working in an IT operations/service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and/or manufacturing industries is a plus)
- Certificate (Mandatory 1 or more): ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop/Printer certified highly preferred.
PLEASE NOTE!
THERE WILL BE 80% WORK IN ST-TRUIDEN AND 20% IN BRUSSELS.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges