Technical Support

Position: Technical Support - Imaging and Deployment of Laptop Computers

Our client located in Midtown Atlanta is seeking Technical support for a variety of duties but initially for a large imaging and deployment project of laptop computers. Great team of astute technical professionals!

This is an initial 6 month contract with high probability for extensions.

SPECIFIC DUTIES INCLUDE:

- Distinguish between application, operating system, network, and hardware problems.
- Resolve problems, recreate problems, troubleshoot and escalate problems as needed.
- Provide efficient and friendly customer service.
- Troubleshoot complex software problems and provide solutions.
- Document any new solutions or problems and submit to management.
- Service Desk Professionals will be expected to commit themselves to exceeding the customers' expectations daily.
- Provide telephone/e-mail support and or desk side support as well as possible set ups.

MINIMUM QUALIFICATIONS:

- 2+ years' experience in the following:
-Windows XP and 7 Professional (Install, configure and trouble shoot)
-Microsoft Office 2007 Professional (Install, configure and trouble shoot)
-Image X experience to create multiply images for a large scale Windows 7 deployment, Diagnosing Hardware Problems - Working knowledge of various printers (installation and configuration)
- Excellent customer service skills
- Capability of working effectively under pressure
- Ability to utilize time management skills and able to multitask
- Must have excellent questioning skills as well as the ability to identify, isolate and communicate problems from and to all levels of customer base and staff
- Ability to provide problem-solving solutions over the phone and through email.

TO EXPEDITE REVIEW OF YOUR RESUME, WHEN SUBMITTING FOR THIS POSITION, PLEASE ENSURE YOUR RESUME HIGHLIGHTS THE ABOVE DUTIES/QUALIFICATIONS THAT YOU LEGITIMATELY HAVE EXPERIENCE IN/POSSESS AND EMAIL.

ABOUT ESG CONSULTING:
ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide.

Founded in 1984, ESG offers almost 24 years of experience in the IT staffing, Engineering and consulting industry. Headquartered in Santa Clara, we have opened offices nationwide and to this day are consistently re- evaluating and expanding our service offerings and geographic capabilities. Today, we serve most major metropolitan markets.

ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners".