Technical Support

Sander Dirks from Michael Bailey Associates B.V. is looking for a technical support candidate with experience in the OIL & GAS industry (This is a must).

MAIN ACTIVITIES:

Operations:
- Provide operational support, with focus on day to day incident management on performance, recovery and interruptions related to related Infrastructure
- Act as interface between the Service team, Application Development teams, 1st line support and the various Infrastructure support groups providing operating system support and storage/network.
- End-to-end monitoring and problem management across all technical areas
- Work very closely with the key stakeholders to provide guidance in the effective GeoSigns systems, products and services.
- Application access, recovery & tuning, storage monitoring
- Document, maintain and improve service performance metrics

Participate in global pro-active service enhancements:
- Plan and participate in global GeoSigns ever greening activities (new releases, security patches, application upgrades)
- On boarding (technical, support, finance) of new functionality into the service.
- Deployment of services to new locations around the globe liaising with hardware, storage enjoy customer facing, taking end-to-end responsibility.
- Be able to work with various specialized multinational support teams to bring complex requests or problems to timely resolution.
- Excellent communication skills in English, both spoken and written.
- Highly motivated with good organization, communication, and team working skills.
- Demonstrates ability to handle many tasks concurrently including negotiation skills available to work through conflicting deadlines to reach agreement with clients in an amenable manner.

Nice-to-have/preferred:
- HP RGS or Thin Client exposure
- Experience participating in a virtual team of people delivering global services/projects
- Experience in multinational/multicultural enterprise.

The successful candidates might be required to participate in an on-call rota and/or perform out of hours work. Compensation will be as per local norms.Michael Bailey International is acting as an Employment Business in relation to this vacancy.