Technical Author - Contract

TECHNICAL AUTHOR - BUSINESS PROCESS AND PROCEDURES - IDEALLY WITH BACKGROUND IN BANKING, FINANCIAL SERVICES, BANKING BACK OFFICE/CALL CENTRE, OR SIMILAR CORPORATE/REGULATORY ENVIRONMENT

Our global banking customer is looking for technical authors with good backgrounds in producing business processes and procedures, ideally in banking, financial services or similar environments. You will be writing business procedures for banking Back Office, call centre and customer-facing staff.

Experience and skills required:

- Good experience producing business processes and procedures.
- Good understanding of creating structured, audience-focused documentation.
- Ability to apply best practise to designing and writing content for online use.
- Experience complying with corporate editorial and writing standards.
- Strong communication and interpersonal skills.
- Strong planning and organisational skills, with the ability to prioritise multiple demands and work to deadlines.
- Good MS Word 2010 skills.
- Familiarity with (structured) authoring tools to produce online content.
- Good team working skills, with the ability to liaise with SMEs and colleagues at all levels.
- Your background will ideally be in banking, financial services or similar corporate/compliant/regulatory environments.
- Knowledge of any of the following is an advantage: Anti-money laundering; sanctions or broader regulatory experience; Know Your Customer; financial services compliance-related requirements.

These roles can start in January or February 2015. The contract is six months to start, with extensions likely.