Technical Application Manager

Function Description:

Technical management, incl. second/third line support, of various mission critical business applications at a High Available Datacentre (HA DC). The TAM will work in the JIP2 migration project, supporting migration of applications to the new DataCentre and the transition to the operations team responsible for technical application management. The JIP phase 2 project is responsible for the migration of multiple applications and databases from the current hosting location to the new HA DC. In scope of this project is also the migration (or implementation) and deployment of various (business) applications, including their databases, processes etc. These applications will be handed over to the High Availability operations team.

Tasks:

- Installation and deployment of applications/databases
- Installing updates and patches
- Technical operations management, ie solve incidents, perform maintenance, deploy, support in changes and bug fixing
- Second and third line technical support on applications, both advising and problem solving
- Participate in shifts (standby) for the applications requiring 24/7 support
- Participate in projects
- Technical support in testing of applications
- Reporting, writing/maintaining technical documentation
- Handover to High Availability services Back Office team

Education and Knowledge/Experience:

- IT education at academic level or equivalent
- More than 5 year hands-on experience in technical application management
- Proven extensive experience with implementation, operations management and testing of business applications in an energy trading environment
- Good technical knowledge of at least one of the following applications
- Axway
- GEN eBase
- EMS
- Solarc RightAngle
- Exxeta
- Trayport
- Thorough knowledge of operating systems (Unix/Linux/Windows 2008 and up)
- Knowledge of certificates and how they work
- Fluent in English language (oral and written)
- Must be willing to also perform routine type of activities
- Team player
- We are looking for an allround, result driven, very experienced technical expert with a hands-on mentality. No application development/configuration skills needed, the focus is on technical application management.