Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Technical Analyst II/III
Eingestellt von Acrodex
Gesuchte Skills: Support, Network
Projektbeschreibung
Our clients expect the best and that is what we are looking for, so if you are that high quality individual who is professional in all aspects of your work, then Acrodex is interested in talking to you about joining our team of information technology professionals. You will be supported by an outstanding group of like-minded technology and business professionals who are known for their reputation, commitment to quality, delivery and uncompromised customer service. This is the reason why our clients rely on us as trusted advisors and it is through our client's recommendations that new business opportunities arise.
ABOUT THE COMPANY
Acrodex is a full spectrum, enterprise-wide technology solutions provider that has been in the IT business since 1984. We deliver end-to-end solutions: application innovations, systems integration services, hardware and software, and managed services including computer facilities management, application management and life cycle management services. With over 500 employees we deliver quality service from our office locations in Edmonton, Calgary, Toronto, Vancouver, Regina, Winnipeg and Fort McMurray. We offer a full benefits program which includes Life Insurance, Accidental Death and Dismemberment, Short and Long Term Disability, Extended HealthCare (including a Vision Care program), and Dental care.
GENERAL ACCOUNTABILITY:
The TechnicalAnalyst reports to the Team Lead, Technical Analyst. The TechnicalAnalyst is responsible for the troubleshooting, repair, installing and upgrading computer hardware, peripherals, and other telecommunication or instrumentation devices or hardware, as well as providing technical assistance and training to system users.
SPECIFIC ACCOUNTABILITIES:
Senior Level. Responsible for most complex troubleshooting, repair and upgrade of computer equipment and other hardware.
Provides On-site IT Services. Duties may include:
- Assembles and configures computers and peripherals
- Installs operating system and approved and licensed software packages
- Performs routine equipment maintenance and upgrading tasks
- Determine vendors for outside repairs and coordinate warranty repairs
- Advanced troubleshoot problems on computers, peripherals or telecommunication devices
- Network and Server troubleshooting knowledge.
- Provide desk-side training in operating hardware and software
- Assist in the mentoring and trainaing of other team members
- Diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our clients
- Understands and demonstrates the willingness to promote Acrodex's vision and values
QUALIFICATIONS (EDUCATION/EXPERIENCE/SKILLS & ABILITIES)
- IT related Certificate or Diploma from a recognized post secondary institution preferred
- 5+ years troubleshooting related experience
- Strong communication, organizational, customer service and problem solving skills
- Experience with networking, Servers, Firewalls and infrastructure
- Must possess A+ certification and minimum 3+ hardware/software related certifications
- MCSE, MCP, PDI+ or Server + designation an asset
We thank you for your interest in this opportunity however, only applicants short-listed for interview will be contacted
ABOUT THE COMPANY
Acrodex is a full spectrum, enterprise-wide technology solutions provider that has been in the IT business since 1984. We deliver end-to-end solutions: application innovations, systems integration services, hardware and software, and managed services including computer facilities management, application management and life cycle management services. With over 500 employees we deliver quality service from our office locations in Edmonton, Calgary, Toronto, Vancouver, Regina, Winnipeg and Fort McMurray. We offer a full benefits program which includes Life Insurance, Accidental Death and Dismemberment, Short and Long Term Disability, Extended HealthCare (including a Vision Care program), and Dental care.
GENERAL ACCOUNTABILITY:
The TechnicalAnalyst reports to the Team Lead, Technical Analyst. The TechnicalAnalyst is responsible for the troubleshooting, repair, installing and upgrading computer hardware, peripherals, and other telecommunication or instrumentation devices or hardware, as well as providing technical assistance and training to system users.
SPECIFIC ACCOUNTABILITIES:
Senior Level. Responsible for most complex troubleshooting, repair and upgrade of computer equipment and other hardware.
Provides On-site IT Services. Duties may include:
- Assembles and configures computers and peripherals
- Installs operating system and approved and licensed software packages
- Performs routine equipment maintenance and upgrading tasks
- Determine vendors for outside repairs and coordinate warranty repairs
- Advanced troubleshoot problems on computers, peripherals or telecommunication devices
- Network and Server troubleshooting knowledge.
- Provide desk-side training in operating hardware and software
- Assist in the mentoring and trainaing of other team members
- Diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our clients
- Understands and demonstrates the willingness to promote Acrodex's vision and values
QUALIFICATIONS (EDUCATION/EXPERIENCE/SKILLS & ABILITIES)
- IT related Certificate or Diploma from a recognized post secondary institution preferred
- 5+ years troubleshooting related experience
- Strong communication, organizational, customer service and problem solving skills
- Experience with networking, Servers, Firewalls and infrastructure
- Must possess A+ certification and minimum 3+ hardware/software related certifications
- MCSE, MCP, PDI+ or Server + designation an asset
We thank you for your interest in this opportunity however, only applicants short-listed for interview will be contacted
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges