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Technical Analyst I
Eingestellt von Acrodex
Gesuchte Skills: Client
Projektbeschreibung
Our clients expect the best and that is what we are looking for, so if you are that high quality individual who is professional in all aspects of your work, then Acrodex is interested in talking to you about joining our team of information technology professionals. You will be supported by an outstanding group of like-minded technology and business professionals who are known for their reputation, commitment to quality, delivery and uncompromised customer service. This is the reason why our clients rely on us as trusted advisors and it is through our client's recommendations that new business opportunities arise.
ABOUT THE COMPANY
Acrodex is a full sectrum, enterprise-wide technology solutions provider that has been in the IT business since 1984. We deliver end-to-end solutions: application innovations, systems integration services, hardware and software, and managed services including computer facilities management, application management and life cycle management services. With over 500 employees we deliver quality service from our office locations in Edmonton, Calgary, Toronto, Vancouver, Regina, Winnipeg and Fort McMurray. We offer a full benefits program which includes Life Insurance, Accidental Death and Dismemberment, Short and Long Term Disability, Extended HealthCare (including a Vision Care program), and Dental care.
GENERAL ACCOUNTABILITY:
The Technical Analyst reports to the Team Lead, Technical Analyst. The Technical Analyst is responsible for the troubleshooting, repair, installing and upgrading of computer hardware and peripherals, as well as installation and uninstallation of software.
SPECIFIC ACCOUNTABILITIES:
Entry Level. Responsible for preparation, deployment and upgrading of computer equipment and other hardware. Provides on-site IT Services.
Duties may include:
- Assembles and configures computers and peripherals
- Installs operating system and purchased software packages
- Installs necessary drivers for required component and tests its functionality
- Performs routine equipment maintenance and upgrading tasks
- Move equipment as directed by client
- Troubleshoots basic equipment problems and refers more complex problems to experienced staff
- Diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.
- Completes required paperwork and administration in a timely fashion. This includes elements of billing and asset tracking.
- Understands and demonstrates the willingness to promote Acrodex's vision and values
QUALIFICATIONS (EDUCATION/EXPERIENCE/SKILLS & ABILITIES)
- IT related Certificate or Diploma from a recognized post secondary institution preferred
- 1-2 years related troubleshooting experience and/or IT customer service experience
- Strong communication, organizational, and problem solving skills
- Must possess A+ certification, another hardware/software related certification would be an asset
- MCSE or MCP, PDI+ designation an asset
- Current Class 5 Alberta Driver's License
- Drivers Abstract required
We thank you for your interest in this opportunity however, only applicants short-listed for interview will be contacted.
ABOUT THE COMPANY
Acrodex is a full sectrum, enterprise-wide technology solutions provider that has been in the IT business since 1984. We deliver end-to-end solutions: application innovations, systems integration services, hardware and software, and managed services including computer facilities management, application management and life cycle management services. With over 500 employees we deliver quality service from our office locations in Edmonton, Calgary, Toronto, Vancouver, Regina, Winnipeg and Fort McMurray. We offer a full benefits program which includes Life Insurance, Accidental Death and Dismemberment, Short and Long Term Disability, Extended HealthCare (including a Vision Care program), and Dental care.
GENERAL ACCOUNTABILITY:
The Technical Analyst reports to the Team Lead, Technical Analyst. The Technical Analyst is responsible for the troubleshooting, repair, installing and upgrading of computer hardware and peripherals, as well as installation and uninstallation of software.
SPECIFIC ACCOUNTABILITIES:
Entry Level. Responsible for preparation, deployment and upgrading of computer equipment and other hardware. Provides on-site IT Services.
Duties may include:
- Assembles and configures computers and peripherals
- Installs operating system and purchased software packages
- Installs necessary drivers for required component and tests its functionality
- Performs routine equipment maintenance and upgrading tasks
- Move equipment as directed by client
- Troubleshoots basic equipment problems and refers more complex problems to experienced staff
- Diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.
- Completes required paperwork and administration in a timely fashion. This includes elements of billing and asset tracking.
- Understands and demonstrates the willingness to promote Acrodex's vision and values
QUALIFICATIONS (EDUCATION/EXPERIENCE/SKILLS & ABILITIES)
- IT related Certificate or Diploma from a recognized post secondary institution preferred
- 1-2 years related troubleshooting experience and/or IT customer service experience
- Strong communication, organizational, and problem solving skills
- Must possess A+ certification, another hardware/software related certification would be an asset
- MCSE or MCP, PDI+ designation an asset
- Current Class 5 Alberta Driver's License
- Drivers Abstract required
We thank you for your interest in this opportunity however, only applicants short-listed for interview will be contacted.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung