Technical Account Manager Roaming & Carrier Services

TECHNICAL ACCOUNT MANAGER - ROAMING AND CARRIER SERVICES

MOBILEUM CORPORATE PROFILE

Mobileum delivers Wisdom, not merely intelligence or insight. Our Telco Big Data Analytics solutions promise mobile operators, Just Wisdom® from their biggest underutilized asset - Data. Mobileum's Traveler Analytics, Customer Experience Management and Data Monetization solutions analyze petabytes of data daily to create revenue generating, experience enhancing Wisdom for 615+ operators across 168 countries. Mobileum's Just Wisdom® promise is powered by Roamware's rich brand heritage, leadership and proven innovation. Mobileum combines unmatched experience and judgment to unlock value from mobile operator data like never before.

Job Description and Requirements

- The fundamental purpose of the role is to provide a consistent technical management contact for the Mobileum prospect or customer, with focus on presales activity (85-90% or higher) with some post-sales oversight of project deployment and the relationship management on a technical plane
- For each opportunity that he/she handles directly, the candidate will be responsible for end-to-end management of all technical aspects of an account under his/her direct control through the entire presales phase of an opportunity - - Work with the sales person or account manager to support the sales cycle for the opportunity from a technical perspective
- Adapt or create customer-facing materials for various stages of the presales process - presentations, technical information notes, deployment/solution architectures, etc.
- Own the proposal preparation process for each specific opportunity that he/she works on, including being the primary owner and creator of every proposal or response to RFx (eg, RFI/RFP/RFQ, etc.) or tender
- Conduct demos of products to customers and prospects
- Liaise with the Bid Compliance team to ensure complete compliance with required process and metrics
- Ensure a smooth handoff to the posts-sales stage for a successful deal via an SOW statement and internal discussions, as well as through participation with customer stakeholders and Mobileum PSO/MSO teams
- Provide support to the Project Manager and Support Manager with delivery of solution and constant customer satisfaction.
- Focus domains - solution delivery in the Mobile Value-added Services space for mobile operators across the region, focusing on roaming and InterconnecT services
- Will be responsible for several accounts/opportunities in parallel
- Must be willing to travel extensively both internationally and locally (at least 60% to 70%)

Skills and Background

- Technical skills - require a combination of knowledge and skills across a combination of the following areas - MUST KNOW SS7
- Signaling and switching protocols such as ISUP, SCCP, TCAP, MAP, IN, CAMEL; SIGTRAN, ISDN; IMS, SIP; Exposure to LTE including DIAMETER etc. will be an added advantage
- Cellular network architecture and elements - core network (HLR, VLR, MSC/GMSC, SMSC, SGSN, AuC, EIR), radio network (BSC, BTS, GSM Um/Abis interfaces, etc.); RF planning and optimization, etc.
- BSS/OSS elements - billing, provisioning, mediation, TAP/RAP processes
- IP Networking, including TCP/IP, Frame Relay, Voice Over IP, ATM, GPRS, 3G/UMTS - elements, protocols, procedures
- Software - understanding of software systems and architecture (preferably in the context of telecommunication systems); hands-on background in software development, will be a huge plus
- Background in defining solution architecture taking into account customer environment and the compatibility with offered product(s) will be a huge positive
- Self-starter, and ability to work under minimum supervision while meeting objectives and timelines
- Effective multi-tasker, with a methodical and organized approach to work - with strong time-management and Real Time prioritization of tasks
- Must have worked (or be willing to work) with prospects, customers and partners in a proactive, high-energy and self-motivated culture that is driven by a very strong will to win
- Strong written and verbal communication skills
- Must possess good presentation skills, and ability to whiteboard concepts during discussions
- Must be able communicate effectively and proactively using email, phone, chat/IM tools, etc.
- Ability to collaborate and work with a globally distributed organization, as part of virtual, multi-functional teams
- At least Intermediate level expertise in MS Office product suite (Word, Excel, Powerpoint, Project and Outlook)
- Language proficiency - English and Russian mandatory; additional language skills a definite plus

Experience

- At least 7-8 years of relevant industry experience, primarily in customer-facing roles, of which at least 3 years should have been in technical presales/project management in the fields of wireless telecommunication; should have experience in working with geographically distributed virtual teams

Educational Qualification - Bachelors or equivalent degree/diploma in EE, CS, Telecom or other related fields of study; higher degree like MS, MBA or equivalent will be advantageous (but not essential).