Tech Support Analyst

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

We are seeking a TECH SUPPORT ANALYST who will be responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

MAJOR JOB DUTIES:

Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals.

Ability to setup, configure and add all hardware.

Assist Corporate Desk Side Support technicians with large IMAC s.

Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

Provide technical support to end users via telephone.

Back up and burn end user data.

Assist in developing and documenting improvements to current processes.

Assist coworkers in resolution of end users technical issues.

Assist coworkers in the execution of established processes and escalations.

Test, image and clean PC s, laptop, monitors, printers, and other related hardware.

EDUCATION/EXPERIENCE:

High School Diploma or GED required.

Entry level -2 years of hands on technical knowledge of laptop and desktop design and software installation required.

SKILLS AND COMPETENCIES:

Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.

Possess 1 to 2 years experience in a break/fix environment.

Able to lift and palletize heavy equipment. (PC s, monitors, printers.)

Strong verbal and written communication skills.

A certain degree of creativity and latitude is required.

.*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.