Tech Support Analyst

DESK SIDE SUPPORT TECH-ATLANTA, GA-CONTRACT TO HIRE

We are seeking an A+ Certified, Desk Side Support Technician also complemented with ACMT, with a versatile onsite support background in a corporate environment to work for a top corporation. Contact us to find out why COMPUCOM IT WORKFORCE SOLUTIONS is the employer of choice for contractors!

OVERVIEW

- Provides support to end users on a variety of migration/reimaging issues.
- Provides hardware/software break-fix support experience, including multi-function printer issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support and performs hardware fixes on the job.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- May involve use of problem management databases and help desk system.
- Position requires occasional on call times due to nature of customer center.

QUALIFICATIONS

- Minimum of 2 year(s) in a corporate environment supporting 500 or so users
- CompTIA A+ Certification REQUIRED
- ACMT Certification REQUIRED
- Windows 7 and Windows XP Operating System experience including break-fix, installation, troubleshooting, imaging, etc.
- Juniper, VPN or similar remote connectivity software
- SafeBoot
- McAfee Antivirus 8.8 or comparable antivirus software experience
- Web Ex Connect or similar Instant Message and Conference software
- Microsoft Outlook 2010: .pst savvy, troubleshoot/fix corrupt profiles, migrate profiles, back-up .pst and .ost files, mailbox clean-up, etc.
- Remote Desktop/Citrix
- Laptop/Desktop hardware break-fix experience (HP, Lenovo)
- Minimum of 1 year of experience with large scale, multi-function printer servicing
- Service Now or comparable ticketing system with SLA Driven automation
- Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
- Software break-fix support experience

8am - 5pm core hour work schedule subject to change due to needs of the customer.

*CompuCom supports Employment Equity and Diversity*