Systems Administrator

Our Perth based client requires a Systems Administrator with a background or experience in Mobile Devices to join their large and busy existing team.

Exceptional Customer Service, Technical and Interpersonal skills a must!

This role is for an initial 3 month contract with possibility of extension opportunities.

DUTIES:

- Provide a customer focused service to ensure the effective configuration, deployment and coordination of mobile devices.
- Proactively assesses corrective and preventative maintenance requirements of mobile devices (data and telephony) and supporting infrastructure to ensure reliability is maximized and maintained.
- Liaises with customers to identify, diagnose and resolve customer issues in a responsive manner within agreed timeframes.
- Ensure customer service delivery is performed according to the set ITIL framework, and documentation and administrative processes are kept to the targeted standards.
- Maintains ownership of the resolution process throughout the incident life cycle.

TECHNICAL SUPPORT:

- Analyse operational and technical issues impacting mobile devices (data and telephony) and working with multiple vendors to identify develop and implement solutions.
- Provides the main point of contact for users in relation to technical queries. Ensures accurate and timely logging and categorisation of all support requests following set processes.
- Performs diagnosis and repair of mobile devices (data and telephony) and remedies faults affecting the device equipment (mobile, cellular, data, iPhone and IPad).
- Understands and complies with information security policies and procedures to ensure all mobile devices (data and telephony) comply with Security protocols.
- Administration of the clients MDM (Mobile Device Management) solution.

COORDINATION:

- Coordinates allocation of all mobile devices (data and telephony) and ensures effective asset management process and procedure is followed, including management of an asset register.
- Conducts research and analysis on identified issues and investigates and considers options to meet organisational needs and resolve problems.
- Maintains and monitors Performance Indicator Reporting relation to portable data and telephony devices.

To submit your application, please click the APPLY NOW button below and attach your C.V (in word) If you require any further information please contact Simon Prue or Carly Fisher at Talent International.