System Engineer with Contact Center - iET ref 2928

For a global bank we are looking for a System Engineer to join the team.

- Our CC (Contact Center) IT Team based in Zurich is looking for an experienced System Engineer and Architect with a flavor for technical implementations.
- A challenging position for a senior systems engineer with the desire to drive the architecture, analysis and implementation aspects Front to Back of the NextGen CC Platform and a variety of projects.

JOB DESCRIPTION

- Main responsibility to translate business requirements into architectural and technical specifications on the contact center platform covering integration Front to Back (functional interfaces, reporting, user access right and security integration)
- Assist Domain Architects to initiate, plan and implement the CC platform
- Support new business functionality by introducing new communication channels and platform features (caller identification, needs based routing, caller authentication).
- Down- and Upstream integration support of the platform, including events and feeds based on Business and IT needs
- Contribute and support the BA/Testers during the test phases and manage accurate defect reports where necessary
- A team player who is delivery focused and has the motivation to support others and share information and knowledge
- Close collaboration and cooperation with Business, Project-Managers, Developers, Suppliers and Support teams
- Dynamic, pro-active, self-motivated mentality and ability to work without close supervision
- Conduct non-functional and functional walkthroughs with business users and other IT teams

QUALIFICATIONS

- Degree or higher education in Information Technology and/or Business/Economics or equivalent
- Good knowledge in the life cycle of Contact Center Products and general Business/Banking know-how and many years of practical experience
- 10+ years of experience working on a conceptual and functional base
- Maintaining teams to deliver the objective along an agreed approach
- A least 1 years experience of working with a CONTACT CENTER platform/application (eg Genesys)
- Knowledge of Contact Center IT environments in international banking/IT environment
- IT background and experience with iterative incremental development styles is an advantage
- Strong communication skills and good language skills in English is mandatory. It is also ideal if you speak German but not mandatory.
- Drive for high quality to achieve common goal

We look forward to receiving your CV. Please submit it as a word .doc