System Application Administrator

SYSTEM APPLICATION ADMINISTRATOR

Duties and Responsibilities:

ArcSight ESM infrastructure monitoring
Logs Analysis
System events management and response
Manager/Database issues troubleshooting
Multi-tier issues troubleshooting
Connectors monitoring
Connectors logs analysis
Functionality issues troubleshooting
Parsing issues troubleshooting
Handling and tracking heterogeneity in connector parameters
Occasional evening maintenance windows (19h -> )
Connectors upgrades (software, AUPs)
ESM upgrades
Important structural changes in the infrastructure
Infrastructure sizing
Devices throughput monitoring
Sizing issues detection (pre-process, post-process)
Close relationship with ArcSight Support centre
Create tickets for operational issues
Proactive follow up of tickets
Security Analysts support
SPOC for security analysts incidents
Get ownership of operational issues incidents
Dispatch engineering related incidents
Infrastructure administration
Users rights configuration
New/Terminated users monitoring
Connector remote deployment
Deploy and support new SEC engineering solutions into production

Tools:

Arcsight
Splunk
Tripwire

Skills:

Good communication Skills (written, oral, shows, etc.) -Good Technical Writer Skills
Negotiation capabilities in the customer relations
Flow Chart and Processes understanding and mastering
Process minded
Languages: Dutch/French and English