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Supporter/Technical Supporter
Eingestellt von RM IT Professional Resources AG
Gesuchte Skills: Client, Support
Projektbeschreibung
SUPPORTER/TECHNICAL SUPPORTER
THE PROJECT:
We are currently looking for a technical supporter for a temporary project assignment in Zurich, Switzerland.
YOUR TASKS:
- Providing our customers with professional multi-lingual technical support for various business critical applications by phone, chat and e-mail
- Taking ownership of each client issue through root cause and solution
- Monitoring system infrastructure
- Interacting on a daily basis with internal 2nd and 3rd level support staff, with traders/sales/client relationship teams and with external client technical staff
- Coordinating/escalating to other production support teams and business groups
YOUR EXPERIENCE/SKILLS:
- Business or technical apprentice applicants welcome
- Extraordinary client focus
- Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
- Ability to work under pressure
- General interest and understanding of Internet technology, as well as understanding of most common operating systems
- Languages: Fluent in English both written and spoken, every additional language (German or French) is considered a strong plus
START: ASAP
DURATION: 6MM++
LOCATION: Zurich, Switzerland
Doesn't that sound interesting? Does that sound like a challenging opportunity to you? Then take the next step and send us your CV as a Word Document and a daytime contact telephone number.
DUE TO WORK PERMIT RESTRICTIONS WE CAN ONLY CONSIDER APPLICATIONS FROM EU OR SWISS CITIZENS AS WELL AS CURRENT WORK-PERMIT HOLDERS FOR SWITZERLAND.
THE PROJECT:
We are currently looking for a technical supporter for a temporary project assignment in Zurich, Switzerland.
YOUR TASKS:
- Providing our customers with professional multi-lingual technical support for various business critical applications by phone, chat and e-mail
- Taking ownership of each client issue through root cause and solution
- Monitoring system infrastructure
- Interacting on a daily basis with internal 2nd and 3rd level support staff, with traders/sales/client relationship teams and with external client technical staff
- Coordinating/escalating to other production support teams and business groups
YOUR EXPERIENCE/SKILLS:
- Business or technical apprentice applicants welcome
- Extraordinary client focus
- Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
- Ability to work under pressure
- General interest and understanding of Internet technology, as well as understanding of most common operating systems
- Languages: Fluent in English both written and spoken, every additional language (German or French) is considered a strong plus
START: ASAP
DURATION: 6MM++
LOCATION: Zurich, Switzerland
Doesn't that sound interesting? Does that sound like a challenging opportunity to you? Then take the next step and send us your CV as a Word Document and a daytime contact telephone number.
DUE TO WORK PERMIT RESTRICTIONS WE CAN ONLY CONSIDER APPLICATIONS FROM EU OR SWISS CITIZENS AS WELL AS CURRENT WORK-PERMIT HOLDERS FOR SWITZERLAND.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges