Support Process Consultant m/f

We need for a client project an experienced Desktop Support Process Consultant m/f with the following skills:

Responsibility: - Maintain, analyze, troubleshoot and repair desktop laptop, hardware and computer peripherals. - Upgrade or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware. - Perform customer services related to equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the remedy problem-tracking database. - Mentor new desktop technicians

Profile:

- 4-5 years of Experience in technical support with a minimum of 1-2 in providing Desk-side Support.
- Excellent Knowledge on supporting hardware(Dell & HP) and desktop OS and applications
- Excellent verbal and written communication skills to deal with client users in America Geography
- Ability to solicit and convey moderately complex information and make recommendations

Start: ASAP

Project Location: Hamburg