Support Lead

Support Lead

Edelway AG is a Swiss IT Services Company. Our global Banking client based in Zürich, Switzerland, is currently looking for a Support Lead to join them on a long term basis.

The project is about migrating all the CORBA interfaces to Web Services.

YOUR PROFILE:

*Knowledge of the messaging domain and background in Web Services analysis, design and implementation
*Intellectual capacity to describe problems at different levels, identifying alternative solutions, clearly articulating the pros/cons and making clear recommendations
*Experience in web service migration projects would be an advantage
*Competence in software development with common languages: Java (must)
*Analytical troubleshooting skills and ability to own problems through to resolution.
*Flexibility, team-player attitude. Good organization of work & attention to details
*Ability to work and deliver with little guidance
*Fluent in English, good command in German

TASKS:

Implementation

*Be the single point of contact to answer any questions by the Consumer Applciation (how is the migration tools are used for the migration)
*Trigger the implementation review and sign off process with the Providers
*Track the implementation review process (primarily code and unit test results review)

Testing

*Perform validation on the issues raised as defects and ensure that all key inputs are given for the support teams to trigger the Defect Analysis phase
*Support in bringing transparency on the outstanding defects (initial analysis and dispatch of issue to the respective support teams)
*Track the issues until closure (only if a project issues that we need to address)

Warranty

*Be the Single Point of contact to receive any Consumer incidents (initial analysis and dispatch of issue to the respective support teams)
*Track incidents and report status

If it sounds like your next challenge, send me your CV to (see below) and I will contact you shortly to discuss it further.