Support Engineer

For this unique opportunity, we are seeking a dynamic 2nd Line Exchangeyou must also speak good levels of French and Dutch.

YOUR ROLE WILL BE TO:

- Manage the infrastructure incidents (24/7) in case of an incident restore the service ASAP, inform service desk, control room, IMOD and Service Delivery Manager, write the post incident report in case of a major incident.
- Manage the functional mailboxes of Exchange, mobile, directory services and identity management and manage the user incidents and user requests
- Perform the routine activities on the infra and functional mailboxes like actions to close the oldest requests, represent the team in the daily operational debriefing meeting.
- Perform the primary tasks like follow-up and fixing of Antivirus alerts, rollouts and tests in QA and PROD, be primary contact for support centers, generate reports, perform capacity management activities, perform cmdb reviews.
- Perform the backup tasks like activity follow-up

REQUIRED TECHNICAL SKILLS/FAMILIARITIES:

- Exchange 2010/2013
- Windows Server 2008
- Powershell
- iPhone & iPad
- Blackberry
- Network, Wintel, storage (DAS)
- Security
- Capacity & infrastructure management
- Ironport
- Mim/MDS

If you would like to be considered for this fantastic opportunity, please get in contact with us right away.