Support Analyst - Networking Job

SUPPORT SPECIALIST - NETWORKING needed for a CONTRACT opportunity to join our client located in St. Louis, Missouri; West County.

MUST BE CURRENTLY ELIGIBLE TO WORK IN THE US FOR ANY EMPLOYER.

What you bring to the Game!
- Resolving inbound technology-related problems in a support center environment
- Providing remote customer service by responding to inbound (avg 20-30 calls/day)and placing outbound phone calls and ensuring the highest-level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner
- Troubleshooting problems quickly to determine the appropriate resolution path
- Documenting issues within the problem management system with clear, concise and accurate information; documents troubleshooting process and procedure for each issue
- Assisting with trend and root cause analysis; identifies and communicates problem trends; identifies and communicates gaps in department knowledge required to resolve specific problems
- Tracking activities using the appropriate software (Service Now)and telephone systems
- Educating customers on appropriate problem resolutions to minimize repeat requests; provides timely follow-up
- Developing and maintaining required technical knowledge and skills; independently pursues skill building activities in conjunction with daily workload

What You'll Be Doing:
- The Support Analyst will operate in a support center environment to provide professional, timely, and accurate resolution of inbound technology related problems. This position focuses on customer service, technical expertise, timeliness, efficiency, and quality-first contact resolutions.
- Experience in a Support Center environment
- Support Tracking software experience - ServiceNow is preferred
- Excellent communication skills both written and verbal

Bonus Points! Otherwise Known As Preferred Qualifications:
- Assists with task automation and process improvements
- Has maintained established service level agreements to meet customer expectations and quality standards

WHAT'S IN IT FOR YOU?

A long-term Support Consultant position with a Leader in it's field in St Louis, Missouri.

GET HIRED, APPLY NOW!

RECRUITER: Jim Jennings

Yoh, a DayTHIS ADDRESS IS EXCLUSIVELY FOR INDIVIDUALS WITH DISABILITIES REQUESTING APPLICATION ASSISTANCE.

J2W: INFOTECH

TAX TERM: CON_W2J2WBRSTL

Ref:

Branch: IT & Telecom