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Support Analyst
Eingestellt von Michael Bailey Associates - Zurich
Gesuchte Skills: Support, Vpn, Network
Projektbeschreibung
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- Daily 1st line incident and troubleshooting;
- Installation and configuration of network environments, voice and peripherals on request;
- Maintaining customer service and availability;
- Telephony (Fixed phone, Cell phone, Blackberry's)
- Access Control (Granting access on Windows file systems
- Deliver support on the following categories
- General networking issues, VPN, Switches, (Multi function) Printers
- Software installation (Windows 7/XP, MS Office, Outlook)
- Desktop and laptop installation
- User management for infrastructure
Non-Technical profile requirements:
- Excellent customer service, interpersonal, communication and team collaboration skills;
- Able to follow change management procedures and internal guidelines;
- Quick learner, motivated self-starter;
- Strong analytical and problem-solving skills; Methodology/Certification requirements:
- Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred; Language proficiencies:
- English spoken and written;
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
- Daily 1st line incident and troubleshooting;
- Installation and configuration of network environments, voice and peripherals on request;
- Maintaining customer service and availability;
- Telephony (Fixed phone, Cell phone, Blackberry's)
- Access Control (Granting access on Windows file systems
- Deliver support on the following categories
- General networking issues, VPN, Switches, (Multi function) Printers
- Software installation (Windows 7/XP, MS Office, Outlook)
- Desktop and laptop installation
- User management for infrastructure
Non-Technical profile requirements:
- Excellent customer service, interpersonal, communication and team collaboration skills;
- Able to follow change management procedures and internal guidelines;
- Quick learner, motivated self-starter;
- Strong analytical and problem-solving skills; Methodology/Certification requirements:
- Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred; Language proficiencies:
- English spoken and written;
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges