Supply Integrity Analyst

Supply Chain Integrity Analyst

My client is a main player within the Pharmaceutical industry, and is going through a significant period of change within the organisation. They are looking for someone to come in, to this new role within the supply chain remit. They will be working with claims and complaints specialists to assist the Supply chain integrity manager in embedding temperature control standards and best practice across the internal network.

Job Purpose

- Management of my clients goods in transit with global claims and complaints process which covers the entire range of process design, the operational aspects of handling claims/complaints and making decisions on settlements offered by certain areas in the business and leading continuous improvement initiatives to reduce the risk exposure to the organisation.
- Embed temperature control standards and best practice across the global supply chain remit.
- Increase the global remit competency on temperature control - education and training.
- Deliver performance reporting on temperature management within the global supply chain remit.
- Reduce amount of temporary excursions (cost and incidences)
- Applicant will have a vital role in influencing key stakeholders and managing customer relationships effectively.

Key Responsibilities

- Manage daily claims and complaints activities as received from internal and third party customers/sites.
- Work collaboratively with a cross-functional group of representatives from my client and other areas within the business, to progress outstanding claims & complaints, establish and enforce strict timescales for issue resolution. Implement appropriate escalation as necessary.
- Develop and manage the temperature control service with an area of the business.
- Evaluate and recommend temperature control standards in the areas of air, ocean and road freight.
- Develop and implement processes to evaluate solution providers, deploy agreed solutions and measure performance.
- Creation and up-version of Standard Operating Procedures as required, in alignment with Global Logistics Policies and Procedures.
- Analysing and Implementing change to distribution processes across the Supply Chain, which include the impact on different areas of the business, Sites and Customers.
- Educate and train global Supply Chain staff globally on adoption, implementation and measurement of temperature control manage both lead and lag indicators and the appropriate escalation routes.
- Build appropriate relationships with supply chain entities and drive/influence required changes to reduce temperature related deviations
- Provide Subject Matter Expertise (SME) to LSP requirements and capability assessments; Define related business requirements
- Participate with Level 2 audits - Move Product Audit Service and Supply Chain Logistics - as required

Randstad Technologies Ltd is acting as an Employment Business in relation to this vacancy.