Supply Chain System and Busines Expert

For our life-science client based in Fribourg, Switzerland, we are looking for a:

System & Business Expert to serve as primary support for Global Supply Chain functions and handle special cases in relation with the daily order processing business.

Major accountabilities:

- Provide efficient first level support to inbound and outbound flows in relation to J. D. Edwards (JDE) and SAP systems

assist in solving daily issues that come up with the various interfaces
give advice on specific order handling
analyze and solve incorrect transactions/orders/Invoices

- troubleshooting in JDE and/or SAP related order processing problems (corrections, printing issues, inventory issues) and handle EDI errors
- Master data maintenance
- Assist Finance department with sales update issues and failures
- Support JDE and/or SAP users in the Plants and DC's (APL owned inventories) on daily issues with interfaces (wrong status, incorrect transactions, order stuck, add missing data in the order, change order status manually)
- Act as a Key User and assist IT Business Analyst & Programmers in implementing new flow and process, fixing bugs, enhancing program in JDE and SAP
- Support, coordinate and test new business flows in the various APL, Alcon and 3PL systems
- Propose improvements in relation to process enhancement
- Active participation in global projects related to system and process

Experience:

- 5 years in Supply Chain/Export Customer Service/Order processing/Trading operations
- Have experience in International customer service/export operations handling and/or business engineering project
- Other competencies:
- Strong users of Outlook, Word, Excel, SharePoint.
- Experienced and advanced user of ERP systems (eg SAP, JDE)

Michael Bailey International is acting as an Employment Business in relation to this vacancy.