Supply Chain Coordinator (m/f)

REFERENCE NUMBER:

369576/11

MY DUTIES:

-Serve as primary support for the other CSRs and handle special cases/tasks/issues/questions in relation with the daily order processing business
-Active participation in department projects, mainly system and process related for the Global Supply Chain
-Liaise between the various Alcon IT organizations and user groups like Global Supply Chain, Finance and Customer Service, Plants and Affiliates
-Provide efficient 1st level support to CSRs in relation to JDE or SAP issues: assist in solving daily issues that come up with the various sales order process; give advice on specific order handling; analyze and solve incorrect transactions/orders/invoices
-Trouble shooting in JDE or SAP related order processing problems (corrections, printing issues, inventory issues) of CSRs
-Handle EDI errors and error reports of the inbound (EDI Customer orders) and outbound process (EDI ASN/Invoice files to customers)
-Assist Finance department with sales update issues and failures; perform sales updates manually if required
-Support the JDE or SAP users in the Plants and RDC's (APL owned inventories) on daily issues with sales orders (wrong status; incorrect transactions; order that are stuck; manipulate orders in case there is data missing, change order status manually)
-Assist IT Business Analyst & Programmers with implementing new CS process, program enhancements, bug fixes
-Coordinate EDI-tests with affiliatesincluding new process set up in JDE or SAP
-Perform tests and write test scripts for new set-up and set-up changes in JDE system or SAP
-Order handling for assigned countries / flows from receipt of order till final invoicing in order to secure smooth order processing
-Complaint handling
-Contact point for customers, plants, suppliers, banks, Area Managers, forwarders
-Establish and modify Customer Protocols and Commission Agreements

MY QUALIFICATIONS:

-Commercial apprenticeship or equivalent, preferably Bachelor in business administration with further education in Supply Chain and/or Business Engineering
-Established experience in Export Customer Service/order processing/trading operations, as well as experience in International customer service / export operations handling, business engineering project participation or management
-Experience in supporting and testing new business flows in the various APL, and 3PL systems
-Good understanding of APL information systems and the corresponding partners in the flows
-Strong users of Outlook, word, excel
-Experienced and advanced user in order processing in an ERP system (e.g. SAP, AS400, Oracle, …)
-Ability to deal and satisfy diverse set of internal and external stakeholders: customers, 3 PLs, manufacturers, DC’s APL/Global Distribution and Supply Chain, Finance , IT
-Fluent in English

MY BENEFITS:

Pleasant working atmosphere

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.

MY CONTACT AT HAYS:

My contact person
Céline Schmidt

Reference number
369576/11

Contact