Speech Technologist

SPEECH TECHNOLOGIST OMAHA, NE CONTRACT OPPORTUNITY

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

The Speech Technologist in this position will be r esponsible for designing, developing, implementing and tuning speech grammars and applications ensuring consistency and quality.

OVERVIEW:

- Provide consultative advice to clients and staff on advanced speech recognition and speaker authentication functions, capabilities, dialog design, features and toolsets
- Prepare a variety of reports relating to performance of speech applications ensuring they are created and distributed in a timely manner
- Oversee speech application activities ensuring functionality and usability exceeds the needs of the client by continuously reviewing the effectiveness of current procedures and striving to identify improvements to the process
- Oversee research and direct the investigation of client issues with appropriate staff to bring issues to a resolution
- Coordinate, prioritize, and participate in activities associated with completing assigned speech projects or project task(s), following up to ensure accomplishment of defined goals

QUALIFICATIONS:

- Bachelor's degree in computer science, computer engineering, linguistics, symbolic systems, business administration, or related field required
- Master's degree preferred
- Bilingual in Spanish preferred
- Minimum three years software engineering experience required
- Minimum two years speech recognition required
- Minimum three years Interactive Voice Response (IVR) experience preferred
- Minimum one year voice biometrics experience preferred

TECHNOLOGIES:

- Minimum one year experience in GSL, VXML, GRXML required
- Minimum one year experience in CCXML, JAVA, CCXML, TCL, C++, HTML, ECMA, ABNF, SSML, SRGS, and SISR preferred
- Intermediate knowledge of MS Office products including Word, Excel, Access, PowerPoint, and Outlook required

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website