Solutions Engineer

SEs work closely with Sales to acquire new customers and expand the client position within existing customers.

CORE RESPONSIBILITIES OF A SE INCLUDE:

- Qualifying the opportunity
- Positioning the client to win
- Proving the solution
- Transitioning the customer
- Effective communications all around
- Self-improvement

JOB SCOPE:

- Work closely with sales representatives to educate existing and prospective customers on how they can incorporate solutions into their architecture and operations to derive business value.
- Manage the technical pre-sales process and evangelize client solutions by participating in conference calls, site visits (up to 30% travel), presentations, product demonstrations, technical trial evaluations, technical objection handling, proposals, and any needed customer follow up activities.
- Define the technical aspects of customer proposals, meeting customer requirements and quality control standards.
- Coordinate with Sales and other members of Enterprise Services and Support to transition customers from the pre-sales to implementation phase, provide post sale product and service consultation, and capitalize on post-sale "value confirmation" opportunities.
- Work closely with Product Management and related subject matter experts to understand and influence product roadmaps, providing valuable input from the field/customer perspective.
- Strive to contribute to the Enterprise team and the whole company by improving processes and sharing knowledge.
- Demonstrate a high standard of leadership by actively developing and mentoring new hires within the Services and Sales organizations.
- Report to a Service Line Manager in Enterprise Division.
- Must be willing to travel (up to 30%).

REQUIRED QUALIFICATIONS:

- Bachelor's Degree in Engineering, Computer Science or related technical field or equivalent field experience
- Minimum of 2 years of experience in technical pre-sales/sales engineering, consulting, and/or other customer facing role consulting on, delivering or supporting technical products or services
- Minimum of 2 years of experience using Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, Web design, streaming, browsers and Servers

DESIRED QUALIFICATIONS:

- Strong written and verbal communication skills, including the ability to effectively present technical and business related subjects to all audiences, from the user to the executive level
- Must be enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences
- Demonstrated success developing client relationships
- Experience with enterprise and data center networks, system design and operation, including infrastructure design and build out, caching proxies, routing, switching and load balancing
- Experience managing a high volume of activity, and a large number of projects, in a fast-paced growing organization
- Ability to self-manage and prioritize workload
- Experience in a customer facing role requiring a high level of individual responsibility, sound business judgment and large enterprise account management, where an aptitude for improving customer satisfaction was successfully demonstrated