Solution Designer Telephony Applications m/f

We need very urgent for a client project an experienced Solution Designer Telephony Applications with the following skills:

- Technical degree in Telecommunications Technology or similar acquired knowledge
- Experience with contact centre technology and processes including ACD, CM, IVR (CVP) modules
- Experience with large scale CTI / CSTA / JTAPI / TAPI integrations running on CTIOS
- Know how about voice recording and customer authentication (ASC,Nice,Verint,Cisco)
- Remote troubleshooting in contact centre environment (PRISMA, Teamviewer etc)
- Know how in the area of classical PSTN and IP telephony: DSS1, SIP, QSIG, ISDN
- Experience with client and server virtualization (Citrix,VDI, VMWare, ESX, V-Block)
- User Administration know how (AD, Group Policies)
- Network know how (CN, VoIP, FW , DHCP, DNS, VPN)
- Data exchange interfaces (MQ Import, SOAP, proprietary Dremove)
- Data base know how in SQL or Oracle
- Certified Cisco Voice or Network specialist and ITIL V3 foundation are a plus
- Experience with CISCO IP Phones or other major IP phones are beneficial
- Work experience in large IT infrastructure projects with multiple vendors and work streams
- Ability to explain complex technical systems clearly
- Experienced in customer communication
- Excellent command of English and German Language
- Experience with Allianz Business Process and related tools (ABS) is beneficial
- Product ownership including roadmap and risk management responsibilities
- Operates service at specified quality and availability levels
- Reengineering and tuning of service as required, system test and surveillance
- Adjustment of service to new technical or operative requirements
- Installation, integration and configuration of off-the-shelf software components
- Problem- and change management
- Know-how Transfer between internal and external parties, alignment with other product owners
- Consulting to customers and support of users, product marketing and stakeholder management
- Documentation of service and service performance