Sharepoint & Exchange & Mobile Support Eng. (Brussels)

Je functie: Context
ITG is a IT GROUP dynamic entity with a commercial spirit in charge of group solutions in the area of messaging, mobile and collaboration. The services developed
by Digital Working are consumed by a large number of businesses and support entities around the world. Clients such as support entities represent more or less 130.000 direct service points on messaging, 35.000 on mobile and 60.000 on collaboration. The offers developed are market competitive and based on state of the art technology. The functionality provided is fast evolving and are highly critical for many businesses. We use 2 technologies for our messaging platforms and host 50000 mailboxes on
Microsoft Exchange and 80000 on IBM Domino Notes. As messaging services are a vital element of the group's IT infrastructure these platforms must be
robust and highly available.
Mobile is a fast growing sector in our portfolio as well on volumes, functionality provided and international range. The mobile technology providing Enterprise Mobile
Management (devices, applications, …) is based on Mobileiron being a top vendor in that area. Our offer includes industrialization capabilities and user support solutions
which are used by many group support entities. The homologated end user technology today is Apple based.
Microsoft Sharepoint is next to IBM Connections and IBM Sametime one of the fast growing collaboration technologies in use in the group.
ITG is presently building a new large Exchange and EMM base in Paris and is extending this with additional environments in the US and APAC together with CIB.
The overall steering is under control of central IT and will provide a common base supporting standard services defined by Digital Working and ITG.
In this area "IDT Operations Messaging & Collaboration" has an open position for a Sharepoint & Exchange specialist.
Becoming a member of "IDT Operations Messaging & Collaboration" is being part of a large worldwide IT group facing different challenges.
Training and knowledge acquisition is a key offer to enable you to master the technology and have challenging discussions with external vendors in order to find the
best and most optimized solutions for our evolving offer.
Team work is a key element for success in order to deliver in line with our promises to the business.
The Exchange messaging environment is very robust and stable, while Collaboration and Mobile is an extremely moving sector with high business demands and becoming
functional richer by the day.
The offers should be of high quality and are very visible by the clients. As such the related services are highly appreciated. Client satisfaction will be yours.
Working in "IDT Operations Messaging & Collaboration" is working in a very dynamic environment and is also very challenging. All projects have an international dimension
and the teams use the most modern collaboration technologies. You will work with colleagues in Paris and other international locations.

Function Description
We offer a challenging function in an international multi-technology IT environment.
An interesting jog in a professional team in which we determine the future of the mail environment in the group.
An environment with high expectations where your qualities can make the difference.
Your assignment in "IDT Operations Messaging & Collaboration" will be to:
- Manage the infrastructure incidents (24/7). In case of an incident restore the service asap, inform service desk, control room, IMOD and Service Delivery Manager, write the post incident report in case of a major incident.
- Manage the Sharepoint production environment
- Manage the functional mailboxes of Exchange, mobile, directory services and identity management and manage the user incidents and user requests
- Perform the routine activities on the infra and functional mailboxes like actions to close the oldest requests, represent the team in the daily operational debriefing meeting.
- Perform the primary tasks like follow-up and fixing of Antivirus alerts, rollouts and tests in QA and PROD, be primary contact for support centers, generate reports, perform capacity management activities, perform cmdb reviews.
- Perform the backup tasks like activity follow-up

Start Date ASAP
Duration 6 months, with possible extension

Location
Brussels

Travel
Ad hoc travel to Paris
Je profiel: Required knowledge / Experience

Education
Bachelor/Master or equivalent by experience in IT

Certification e.g. Sharepoint and Exchange Administration

Languages Requirement
French Good
Dutch Good
English Fluent

Experience
Experience in a large IT environment

Technical Experience
Mandatory
- Sharepoint 2010/2013
- Exchange 2010/2013
- Windows Server 2008
- Powershell.

Preferable
- iPhone & iPad
- Blackberry
- network, Wintel, storage (DAS)
- security
- capacitystimulate team spirit; presentation skills