Servicenow Senior Business Analyst

Service Now Business Analyst - Basel - 6 Month Contract

Our client who are a global Pharmaceutical organisation are looking for a Business Analyst with Service Now exposure.

ROLE DESCRIPTION:

- Execute the technical delivery effort and account for milestone targets according to the project plan, covering design & build, testing, deployment & hypercare phases
- Take ownership & responsibility for technical delivery of various Discovery components as assigned
- Co-ordinate, lead and actively support testing, simulation, training and enhancement within Project team and with Functions
- Report on the status of deliverables and progress against plan which feeds into the ITSM and wider program Governance model
- Produce weekly monthly report to highlight risks, key decisions & progress
- Proactively manage Discovery specific enhancements/defects
- Highlight any risks and issues observed
- Represent the Galileo Program professionally and provide the public face of the relevant process areas when required
- Work with the wider program teams to enable delivery of the processes
- Work consultatively with stakeholders and retain focus to achieve the deployment schedule
- Run iterative workshops with stakeholders as required
- Work with Project management to assist with tracking & escalation of issues
- Monitor and drive issue resolution and escalate out of line situations
- Commit to and embody company beliefs and values

BUSINESS EXPERIENCE:

- Broadly knowledgeable of ServiceNow Discovery with the ability provide advice on overall Discovery and CMDB deployment
- Knowledge of various discovered device types and technical terminology
- 3+ years of experience implementing ServiceNow Discovery, including deployment of mid-Servers, development of probes and patterns and use of whitelists/blacklists
- Knowledge of overall CMDB management and an understanding of ITSM processes
- Previous experience with validated systems or other experience in a highly regulated industry highly desirable
- Experience with ServiceNow Service Mapping a plus
- Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
- Experience of taking ownership for core ServiceNow module delivery with minimal management support
- Working business knowledge of consulting services (including working with offshore development teams)
- Service Management IT industry knowledge, ITIL aware (Foundation minimum)
- Educated to a minimum of higher national diploma level

To apply send your CV

Michael Bailey International is acting as an Employment Business in relation to this vacancy.