Servicenow Configuration Management Database Manager - Solution Architect 100% (m/f)

REFERENZNUMMER:

364649/11

IHRE AUFGABEN:

-Take over role of a ServiceNow Configuration Management Database (CMDB) Manager
-Accountable for defining and delivery a Configuration Management Plan (CMP) to support the further setup of the new ServiceNow CMDB
-Develop Configuration Management plan to record Configuration Item Classes to be managed in the CMP, Associated CI Class Attributes, control status of CI Class status
-Accountable for regular reporting of CMP status as required
-Responsible for managing requirements for CMDB as per the Asset & Configuration Management process – logging requirements, status of processes, coordination of changes
-As required during the initial phase of operation, manually create foundational CI components in the CMDB

IHRE QUALIFIKATIONEN:

-MS in Computer Science or Engineering
-Knowledge of ServiceNow platform (especially ServiceNow CMDB)
-Profound experience in IT Service Management
-Good awareness of the role of the Configuration Management Database in support of ITSM processes, e.g. Incident and Event Management
-Extensive experience in the pharma sector
-Experience with MS Office Tools, MS SharePoint and MS Project
-Demonstrable leadership skills within a global matrix organization
-Excellent communication and change management skills
-ITIL certification is beneficial

WEITERE QUALIFIKATIONEN:

IT service manager, Project manager