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Servicenow Administrator/Technical Analyst
Eingestellt von IT Skillfinder
Gesuchte Skills: Jira
Projektbeschreibung
ServiceNow Administrator/Technical Analyst
A global financial organisation seeks an experienced ServiceNow Administrator to join their team in their Brussels office.
The experienced ServiceNow Administrator will be joining the IT Tools team and will be the team member focused on Service Now/Jira/HP Quality Center administration for an existing infrastructure.
ServiceNow (50%)
Execute the following main tasks for the continued use of ServiceNow:
* Incident Management
* System Enhancements
* System Upgrades
* Creation of new workflows
* Creation of new services
* Creation of new service catalogue items
* Implementation of CMDB using Service Now built-in discovery mechanisms and BMC ADDM.
Jira management (30%)
* General management (Testing, analysis) of all elements of the JIRA workflow applications (analysis)
* Manage the offshore Jira development team and ensure the delivered work meets company requirements (project management)
* Evaluate and prioritize tasks as they relate to program delivery during weekly meetings with the Methodology and QA team
HP Quality Center (20%)
* Maintain the applications from a technical point-of-view.
* Analyze needs; propose an action plan and follow-up on implementation.
Required experience/skills for the ServiceNow Administrator are:
oServiceNow/Jira/HP QC administration, patches, upgrades.
*Experience in engaging with test teams and UAT users, review test cases.
*In-depth knowledge and technical experience with ServiceNow, Jira and HP Quality Center.
*Ability to work as a team member.
*Excellent communication skills with both IT and business.
*Languages: fluent English + French would be advantageous.
A global financial organisation seeks an experienced ServiceNow Administrator to join their team in their Brussels office.
The experienced ServiceNow Administrator will be joining the IT Tools team and will be the team member focused on Service Now/Jira/HP Quality Center administration for an existing infrastructure.
ServiceNow (50%)
Execute the following main tasks for the continued use of ServiceNow:
* Incident Management
* System Enhancements
* System Upgrades
* Creation of new workflows
* Creation of new services
* Creation of new service catalogue items
* Implementation of CMDB using Service Now built-in discovery mechanisms and BMC ADDM.
Jira management (30%)
* General management (Testing, analysis) of all elements of the JIRA workflow applications (analysis)
* Manage the offshore Jira development team and ensure the delivered work meets company requirements (project management)
* Evaluate and prioritize tasks as they relate to program delivery during weekly meetings with the Methodology and QA team
HP Quality Center (20%)
* Maintain the applications from a technical point-of-view.
* Analyze needs; propose an action plan and follow-up on implementation.
Required experience/skills for the ServiceNow Administrator are:
oServiceNow/Jira/HP QC administration, patches, upgrades.
*Experience in engaging with test teams and UAT users, review test cases.
*In-depth knowledge and technical experience with ServiceNow, Jira and HP Quality Center.
*Ability to work as a team member.
*Excellent communication skills with both IT and business.
*Languages: fluent English + French would be advantageous.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung