Servicenow Administrator/Developer

Our direct client in Austin, TX is looking for a ServiceNow Administrator/Developer. This is a contract position with extensions being highly likely.

RESPONSIBILITIES:

- Review, recommend and develop technical solutions on the ServiceNow platform
- Provide ongoing technical assistance and software configuration/customization 
- Collaborate effectively with other SeviceNow administrators to help develop global solutions
- Perform general updates and configuration changes/requests
- Help facilitate rollout of new applications and modules

REQUIREMENTS:

- 5 - 10 years of experience in computer related industry or job
- 2 - 5 years of experience in business processes and management of general business functions
- ITIL v3 Foundation Certification
- Experience deploying ServiceNow
- Experience soliciting requirements through workflow analysis and interviews with users and project stakeholders
- Experience with IT service management processes (incident, problem, change, ESS, service catalog, configuration management database, and asset management)
- Experience with ITIL process framework and improvement techniques
- Understanding of technical and functional design requirements
- Understanding of workflow engines
- Knowledge of Web Technologies (XML, HTML, JavaScript, AJAX, CSS, HTTP)
- Knowledge of Active Directory, LDAP
- Knowledge of relational databases
- Knowledge of business process management
- Bachelor's degree in Computer Science, IT, CIS, MIS, or Computer Engineering