Service Operations Analyst for Incident & Service Request (m/f)

REFERENZNUMMER:

246632/9

IHRE AUFGABEN:

-Testing and distributing the service requests (mailbox), creating dbS tickets
-Recording, classifying and prioritizing incidents
-Manual administration using the application, scripts and database access
-Manual Operational activities on UNIX and SQL / Oracle level
-Regular reporting of the error data
-Timely escalation unrecoverable faults
-Fault analysis and troubleshooting, including documentation for the detection of patterns
-Determination of (transitional) solutions
-Preparatory Problem Management
-Manual Technical adjustments (checking and correction of data quality)
-Verification of specifications
-Identification of production risks and problems
-UNIX and SQL in daily operation

IHRE QUALIFIKATIONEN:

-Extensive experience in supporting complex application and infrastructure domains
-Experience in asset management, SWIFT, (Reuters) Portfolio Management
-Solid background in ITIL / best practice service in a distributed real-time environment
-Competence in spoken and written (in the context of a service desk)
-Safe handling of Solaris / UNIX and databases
-Expertise in Oracle, SQL and Visual Basic scripting, Cron-Jobs and file- and directory-handling
-Profound insights into the Windows operating system with a focus on Software Installation, Internet Explorer (configuration, Java plugin, certificates), TCP / IP and routing
-Basic knowledge of Apache and Tomcat Web Server and MQ Series

WEITERE QUALIFIKATIONEN:

System architect, Administrator